Lender Placed Claims Examiner

RYZE Claim Solutions • Southlake, TX

7d • Hybrid

About The Position

RYZE Claim Solutions is seeking a detail-oriented Lender Placed Claims Examiner to join their Dallas-area team in a hybrid capacity. This role involves reviewing, evaluating, and processing claims on behalf of mortgage servicer and lender clients. The position requires applying policy knowledge, supporting adjusters with coverage and procedural questions, performing quality assurance reviews, and ensuring accurate and timely file handling within the specialized environment of lender placed insurance, which intersects with mortgage servicing, carrier requirements, and borrower communication.

Requirements

• 1 to 3 years of claims handling or related experience.
• Strong written and verbal communication skills.
• Detail-oriented with excellent organizational skills.
• Proficient in MS Office: Word, Excel, Outlook, and Access.
• Proficiency in Xactimate
• Familiarity with a variety of field concepts, practices and procedures
• Ability to work independently and follow projects through to completion.
• Quick learner with the ability to pick up new claims systems.

Nice To Haves

• Bachelor's degree or equivalent combination of education and experience.
• Prior experience in lender placed, force-placed, or mortgage-related insurance claims.
• TPA or multi-carrier environment experience.
• Active adjuster license or willingness to obtain.
• Ability to speak Spanish a plus.

Responsibilities

• Review, evaluate, and process lender placed claims for coverage and appropriate handling within statutory timeframes.
• Apply carrier policy language and lender placed claim handling guidelines to every file.
• Review initial, status, and final reports; supplemental requests; desk supplements; and Proofs of Loss.
• Review rejected claims and make recommendations for next steps.
• Evaluate coverage positions and recommend resolutions to management.
• Handle escalated calls from mortgage servicers, lenders, insureds, and agents professionally and accurately.
• Review and route incoming mail, faxes, and email with clear handling guidance.
• Respond to correspondence from insureds, public adjusters, attorneys, and carrier and servicer representatives.
• Assist inside and independent adjusters with lender placed coverage and procedural questions.
• Serve as a knowledgeable resource to servicer and lender clients on claim status and handling.
• Partner with the Team Lead and Claims Manager on escalations and complex coverage questions.
• Learn and operate claims systems including MSB, CatTracks, TiVA, and others.
• Contribute to continuous improvement at the process and procedure level.

Benefits

• Competitive base salary commensurate with experience.
• Employer-sponsored health, dental, and vision coverage.
• 401(k) with company match.
• Generous PTO and paid holidays.
• Hybrid schedule out of our Dallas hub.
• Exposure to a specialized segment of the insurance industry with real room to grow.
• A team that takes the work seriously and each other genuinely.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree