Claims Examiner

Markel • Richmond, NJ

3d

About The Position

The Claims Examiner resolves claims of average complexity and low-to-mid exposure. The role investigates, evaluates, negotiates, and resolves assigned claims, making decisions within delegated authority under the general direction of a manager. The examiner collaborates with internal stakeholders and departments, supports customer relationships, participates in training and development, and may travel to other claim offices and conferences as needed.

A high school diploma is required; a bachelor's degree is preferred. The candidate must have or be eligible to receive a claims adjuster license. US work authorization is required, and Markel does not provide visa sponsorship for this position. The salary range is $62,400–$107,250, with individual offers dependent on factors including location, experience, and qualifications. The position may also be eligible for the Company's annual incentive plan.

Requirements

• High school diploma.
• Must have or be eligible to receive a claims adjuster license.
• Excellent customer service skills.
• Excellent written and oral communication skills.
• Excellent analytical and problem-solving skills.
• Excellent organization and time-management skills.
• Ability to deliver outstanding customer service to internal and external customers.
• Ability to work collaboratively and in a team environment.
• Ability to work autonomously with minimal direction or oversight.
• Ability to take initiative and think strategically and creatively.
• Strong desire for continuous improvement.
• Intermediate skills in Microsoft Office products, including Excel, Outlook, PowerPoint, and Word.
• US work authorization is required; visa sponsorship is not provided.

Nice To Haves

• Bachelor's degree.
• Understanding of the insurance claims and legal services landscape.
• Claims technical skills and understanding of product lines.
• Understanding of insurance policy types across product lines.

Responsibilities

• Analyze claims and determine appropriate direction for coverage, investigation, evaluation, and resolution.
• Recommend reserve changes to Management.
• Identify potential claim exposures and prepare appropriate alerts to Management and internal business partners.
• Follow Fair Claims Practices Regulations and claims handling guidelines.
• Prepare and distribute claim reports.
• Participate in training, development programs, and learning opportunities across Claims.
• Build relationships with internal stakeholders, including Underwriting.
• Support strong customer relationships by providing high-quality service.
• Support assigned special projects and learn cross-functional collaboration within Claims.
• Learn negotiation strategies and claim resolution practices by mentoring with senior examiners and managers.
• Collaborate with Claims Vendor Management, Finance, Actuarial, Risk Management, and IT.
• Travel to other claim offices and conferences as needed.

Benefits

• Multiple health insurance plan options for full-time employees.
• Multiple dental insurance plan options for full-time employees.
• Multiple vision insurance plan options for full-time employees.
• Optional life, disability, and AD&D insurance.
• 401(k) with employer match contributions.
• Employee Stock Purchase Plan.
• Paid time off (PTO).
• Corporate holidays and floating holidays.
• Parental leave.
• May be eligible to participate in the Company's annual incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED