Claims Examiner

Markel•Red Bank, NJ

1d•$62,400 - $107,250•Hybrid

About The Position

The Claims Examiner resolves claims of average complexity and low-to-mid exposure. The role investigates, evaluates, negotiates, and resolves assigned claims, making decisions within the position’s authority under general direction from a manager. The examiner contributes to customer service and internal stakeholder relationships, participates in claims training and development, and collaborates across Markel and with senior examiners and managers. Travel to other claim offices and conferences may be required as needed. A high school diploma is required; a bachelor's degree is preferred. The candidate must have or be eligible to receive a claims adjuster license. US work authorization is required, and Markel does not provide visa sponsorship for this position. The salary range is $62,400–$107,250, with individual offers varying by location, experience, qualifications, internal equity, and other job-related factors. The position may also be eligible for the company's annual incentive plan.

Requirements

High school diploma.
Must have or be eligible to receive a claims adjuster license.
Excellent customer service skills and ability to serve internal and external customers.
Excellent written and oral communication skills.
Excellent analytical and problem-solving skills.
Excellent organization and time-management skills.
Ability to collaborate and work in a team environment.
Ability to work autonomously with minimal direction or oversight.
Ability to take initiative and think strategically and creatively.
Strong desire for continuous improvement.
Intermediate skills in Microsoft Office products, including Excel, Outlook, PowerPoint, and Word.
US work authorization; visa sponsorship is not provided.

Nice To Haves

Bachelor's degree.
Understanding of the insurance claims and legal services landscape.
Claims technical skills and understanding of product lines.
Understanding of insurance policy types across product lines.

Responsibilities

Analyze claims and determine appropriate direction for coverage, investigation, evaluation, and resolution.
Make recommendations to Management regarding reserve changes.
Identify potential claim exposures and prepare alerts for Management and internal business partners.
Follow Fair Claims Practices Regulations and claims-handling guidelines.
Prepare and distribute claim reports.
Participate in training, development programs, and learning opportunities across Claims.
Build relationships with internal stakeholders, including Underwriting.
Deliver strong service to support customer relationships.
Support assigned special projects and develop cross-functional collaboration within Claims.
Learn negotiation strategies and claim-resolution practices by mentoring with senior examiners and managers.
Collaborate with Claims Vendor Management, Finance, Actuarial, Risk Management, IT, and other departments across Markel.
Travel to other claim offices and conferences as needed.