Lemon Law Specialist - Consumer Protection Division

Georgia Department of Revenue•Atlanta, GA

About The Position

The Lemon Law Specialist serves on the Georgia Lemon Law Administration Team in the Lemon Law Section of the Department of Law’s Consumer Protection Division. The Department of Law represents state agencies, officers, and employees and carries out the Attorney General’s constitutional and statutory responsibilities. The Specialist processes Lemon Law complaints and supports the state’s Lemon Law arbitration process. The role requires routine travel within Georgia and occasional overnight travel. General Civil Mediation training is recommended by the end of the first year of employment.

Requirements

Bachelor’s degree in any field from an accredited four-year college or university.
Valid Georgia driver’s license and current full-coverage insurance.
Skill in using Windows-based applications.
Excellent spoken and written English communication skills and good grammar.

Nice To Haves

Registered Neutral with the Georgia Office of Dispute Resolution.
Certificate in Civil or Domestic Mediation training.
Demonstrated training in alternative dispute resolution.
Experience working in an office setting.
Demonstrated customer service experience.
Knowledge of the Georgia Lemon Law and Georgia Lemon Law Rules.
Fluency in Spanish.
General Civil Mediation training is recommended by the end of the first year of employment.

Responsibilities

Counsel consumers about the State’s Lemon Law and Lemon Law Rules.
Receive and log Lemon Law complaints and inquiries.
Review arbitration applications for accuracy and determine eligibility.
Maintain and update case files.
Interact with the State Arbitration Panel.
Serve as liaison among consumers, manufacturers, counsel, and arbitrators.
Schedule and attend Lemon Law hearings across the state.
Review, proofread, and type arbitration decisions and orders.
Draft subpoenas.
Monitor compliance with orders.
Monitor, log, and file reacquired vehicle notices.
Maintain working knowledge of relevant statutes, guidelines, regulations, procedures, and policy decisions governing the Division.
Interact professionally with consumers, manufacturers, dealers, third-party administrators, and all levels of state government to promote respect, cooperation, and strong performance.
Maintain operational security.