Customer Service Specialist - Consumer Protection Unit

Georgia Department of Revenue•Atlanta, GA

About The Position

The Customer Service Specialist serves in the Consumer Protection Division of the Georgia Department of Law, which protects Georgia consumers and businesses from unfair, deceptive, and unlawful marketplace practices. The position handles questions, comments, complaints, and requests for assistance from the general public. Its goal is to provide customers with information or refer them to the appropriate contact or office.

Requirements

Two years of college, or one year of experience in a customer service setting or an equivalent position communicating information.
Demonstrated ability to use a computer to accurately enter data in Windows-based applications.
Organized, focused, and detail-oriented.
Ability to communicate effectively in person and on the telephone.

Nice To Haves

Bachelor’s degree or higher from an accredited college or university in any field of study.
Experience working in an office setting; internships qualify.
Experience handling high call volume using proper telephone etiquette.
Excellent English communication skills and good grammar in both spoken and written communication.

Responsibilities

Answer consumer telephone calls.
Receive and process complaints, inquiries, and requests for information or assistance from the general public.
Determine whether complaints or inquiries fall under state, local, or federal jurisdiction and refer matters to the appropriate office.
Process jurisdictional complaints by gathering relevant information and entering it accurately into a computer database.
Generate response letters to written correspondence and perform related administrative and clerical work.
Present, organize, and convey complex problems and issues.
Perform duties in a manner that meets or exceeds office quality and quantity standards.
Perform other duties as assigned.