Consumer Loan Specialist - Sales Customer Service

Republic Finance, LLC•New Albany, MS

20h

About The Position

The Consumer Loan Specialist is a key member of a branch team, responsible for providing a positive customer experience while originating consumer loans, completing applications, building customer relationships, and meeting sales goals. The role also supports day-to-day servicing of a growing consumer loan portfolio and resolves customer questions and concerns. The successful candidate has a professional demeanor, a positive and outgoing attitude, reliability, and strong oral and written communication skills. Republic Finance is a consumer financial services company that has served customers for more than 70 years. It offers consumer loans and flexible lending options and operates in more than 250 communities across the United States. The company describes its core values as focusing on its team, customers, and performance, and highlights employee growth opportunities, community involvement, and a supportive team culture. The position pays $32,000 per year, paid hourly, plus an uncapped monthly bonus that averages $8,000 annually. Benefits include health, dental, and vision insurance; paid time off and holidays; a 401(k) plan with employer match; life insurance; long-term disability coverage; an employee assistance program; professional development resources; and incentive bonuses.

Requirements

High school diploma or equivalent.
At least 1 year of sales experience, such as retail sales or goal-oriented or incentive-based work.
Professional demeanor, positive attitude, strong communication skills, and customer relations skills.
Ability to work in a fast-paced, high-performing, goal-oriented team environment.
Ability to manage priorities while paying close attention to detail.
Basic computer skills and familiarity with Windows and Microsoft Office.
Ability to meet acceptable criminal-background-history and credit-history standards and pass a pre-employment drug screen.
Ability to meet insurance licensing eligibility requirements to sell voluntary insurance products; eligibility is based on a criminal background check conducted by the state department of insurance.

Responsibilities

Seek opportunities to originate new loan business with new and existing customers.
Evaluate customer needs and recommend suitable consumer loan and voluntary product solutions.
Complete loan applications, proposals, and offers for new borrowers, and follow up with pending applicants.
Explain the loan process and answer questions about loan products and processing.
Take ownership of customer concerns and work with management to develop and execute strategies for potential problem loans.
Close loans, assemble loan folders, break down files, and complete other miscellaneous tasks.
Meet or exceed loan goals.
Service the consumer loan portfolio on a day-to-day basis.
Use analytical skills to resolve customer issues efficiently.
Process insurance claims, follow-ups, and payments daily, and maintain the insurance log.
Provide customer care through daily transactions, inquiries, and problem resolution.
Answer incoming phone calls and check the branch voicemail.
Build trust with customers and internal staff by demonstrating the organization's philosophy, core values, policies, operational procedures, and compliance requirements.

Benefits

Health insurance
Dental insurance
Vision insurance
15 days of paid time off to start, plus one additional personal day
Paid holidays
401(k) plan with employer match
Company-provided life insurance
Long-term disability coverage
Employee assistance program with confidential mental health support
Access to LinkedIn Learning's library of more than 10,000 professional development courses
Employee of the Month program
Philanthropic support for multiple charities, including an annual drive for St. Jude Children's Research Hospital
Professional offices with a friendly team environment
Monthly incentive bonus pay
Internal promotion opportunities