Leisure Team Member Apprentice Level 2

SCL • Richmond, VA

5d • Onsite

About The Position

GLL is recruiting two Leisure Team Member Apprentices to work at Pools on the Park in Richmond. The role offers training and development through an approximately 18-month Leisure Team Member apprenticeship programme with the UK’s largest leisure provider. Apprentices will complete qualifications during the programme, including the National Pool Lifeguard Qualification (NPLQ), First Aid at Work (Level 3), Certificate in Teaching Swimming, and Level 2 Gym Instructor.

The role involves supporting customers and delivering leisure and fitness services. Duties may include assisting customers with queries, gathering feedback and handling complaints, supporting swimming lessons where appropriately qualified, sharing information about exercise and wellbeing, conducting gym inductions and health screening where appropriately qualified, and planning and delivering exercise sessions. Apprentices also participate in workshops, meetings, and reviews, meet training and qualification deadlines, maintain qualifications and continuing professional development, and keep up to date with leisure industry developments.

Requirements

• Ability to support customers with different needs.
• Ability to understand the services and products offered and assist customers with queries.
• Ability to meet apprenticeship training and qualification deadlines.
• Ability to achieve and maintain necessary qualifications and complete ongoing CPD training.

Responsibilities

• Understand the services and products on offer and assist with customer questions and queries.
• Support customers with different needs.
• Help the centre gain customer feedback on products and services, including dealing with customer complaints.
• Support the delivery of swimming lessons where required and qualification dependent.
• Share knowledge with customers about the role exercise plays in health and wellbeing.
• Conduct gym inductions and health screening where required and qualification dependent.
• Plan and deliver exercise sessions to meet customers’ health and fitness goals.
• Support GLL’s visions and values.
• Attend and participate in apprenticeship workshops, meetings, and reviews with the tutor and General Manager.
• Meet training and qualification deadlines agreed with the tutor and manager.
• Achieve and maintain necessary qualifications, including ongoing CPD training.
• Keep up to date with trends and developments in the leisure industry.

Benefits

• Training and development through an approximately 18-month apprenticeship programme.
• Career progression opportunities and varied work.
• Opportunity to work with colleagues and make a difference to people’s lives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed