Legal Vendor Program Manager

Discord•San Francisco, CA

1d•$144,000 - $162,000•Hybrid

About The Position

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games. Discord is looking for a Legal Vendor Program Manager to join our growing legal team. In this role, you will own the strategic and operational management of Discord's relationships with outside counsel and other legal service providers. You'll administer our e-billing and matter management platforms, manage outside counsel engagements, enforce billing guidelines, conduct spend analysis, and ensure reporting is accurate and timely. You will drive accountability, cost-effectiveness, and service excellence across Discord's law firm engagements and build the processes and tools that allow our legal vendor operations to scale. You will work closely with Discord's attorneys, Finance, Procurement, and other cross-functional teams. This role reports to the Director, Global Litigation.

Requirements

5+ years of experience in legal operations, legal vendor management, or a related role, including experience at a technology company
Hands-on experience with e-billing and matter management platforms; familiarity with invoice review, compliance workflows, and budget alignment processes
Proven track record managing law firm and legal service provider relationships, including rate negotiations and billing guideline enforcement
Advanced proficiency in Excel, including pivot tables and data visualization
Ability to break down complex projects into discrete components and work collaboratively and strategically across all levels of the organization
Strong analytical, financial, and contract negotiation skills

Nice To Haves

Experience with Brightflag, LawVu, or similar e-billing and matter management platforms
Familiarity with Discord and the gaming or online communication industry
Experience developing or refining outside counsel guidelines and rate frameworks
Experience working with law firms providing legal services outside of the U.S.
Experience identifying and implementing AI or automation solutions across legal operations workflows, such as invoice review, matter tracking, or vendor management

Responsibilities

Own Discord's outside counsel and legal service provider relationships end-to-end, including requests for proposals, performance tracking, service level monitoring, and spend management against organizational expectations and competitive benchmarks
Develop and maintain outside counsel terms of engagement, billing guidelines, secondment agreements, and other documentation to ensure law firm adherence to company requirements
Partner with Finance to build and maintain legal spend accruals and forecasting mechanisms, outside counsel cost benchmarking, and ad-hoc legal analytics
Drive the development of playbooks, tools, systems, and processes that enable automation, scale, and optionality in legal vendor management across cross-functional stakeholders
Prepare and deliver regular reports to attorneys and Finance on outside counsel spend, vendor performance, and key metrics and trends
Own the end-to-end process for onboarding and off-boarding legal service providers, including collaborating with internal teams on conflict and security review and troubleshooting setup and access issues
Develop, administer, and enforce cost control strategies, including outside counsel rate structures, annual rate review and negotiation cycles, and alternative fee arrangements

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