Vendor Program Analyst

Etna Shared Services•Grand Rapids, MI

About The Position

The Vendor Program Analyst is responsible for managing the full lifecycle of vendor rebate and incentive programs to help maximize company profitability and ensure accurate rebate recovery. This role oversees rebate setup, tracking, reconciliation, reporting, and analysis while partnering closely with Pricing, Sales, Accounting, and Vendor partners. The ideal candidate is highly analytical, detail-oriented, and comfortable working with large sets of data to identify opportunities, resolve discrepancies, and provide actionable insights that support strategic business decisions.

Requirements

High level of integrity, professionalism, confidentiality, and accountability
Excellent communication, analytical, problem-solving, and decision-making skills
Confidence and professionalism to support and explain pricing or rebate recommendations when needed
Understanding of basic business and financial concepts
Strong mathematical and data analysis skills
Experience with Eclipse ERP preferred

Responsibilities

Deliver a positive customer experience by supporting internal and external partners with professionalism and responsiveness
Serve as the primary point of contact for rebate-related inquiries through the rebates@etnasupply inbox, ensuring timely review and follow-up
Manage, organize, track, and reconcile vendor incentive programs including rebates, co-op funds, and vendor-supported promotions
Maintain vendor rebate programs within the Eclipse ERP Vendor Volume Rebates (VVR) module, including setup, updates, and reconciliation
Audit rebate payments and credits to ensure accuracy and investigate discrepancies with vendors and internal teams
Analyze rebate and incentive performance to identify opportunities that improve profitability and maximize rebate recovery
Support forecasting and planning efforts through historical rebate and sales analysis
Partner with Sales, Pricing, and Vendor Management teams to fully utilize available vendor marketing and co-op program funds
Administer customer rebate agreements while ensuring accuracy, compliance, and proper documentation
Evaluate rebate structures, incentives, vendor programs, and sales performance to provide insight into vendor profitability
Utilize reporting and analytics tools, including Phocas, to generate meaningful business insights and performance reporting
Maintain working knowledge of Eclipse and Eterm systems, including Report Writer functionality
Provide backup support for Pricing, Cost Updates, and Product Maintenance/PDW functions when needed
Assist with product file organization and optimization initiatives to improve reporting accuracy and automation
Collaborate effectively across departments to resolve issues and support business operations
Participate in special projects and continuous improvement initiatives