Legal Technology Operations Specialist
About The Position
FBFK Law Firm is seeking a Legal Technology Operations Specialist to serve as a critical operational resource across our legal technology ecosystem. This role sits at the intersection of IT support, legal practice workflows, and hands-on operations — requiring someone who can move fluidly between diagnosing a software issue, supporting an eDiscovery request, setting up a conference room, and helping a practice group adopt a new tool, all within the same day. The ideal candidate is technically grounded, legally aware, and genuinely curious about how technology can improve the way a law firm operates. High AI fluency is strongly preferred — we view the ability to leverage AI tools thoughtfully as a force multiplier for this role, not an afterthought.
Requirements
- Flexibility to work occasional early mornings, evenings, or weekends
- 2+ years of experience in IT support, legal technology, or a law firm environment
- Strong independent problem-solving skills — able to diagnose ambiguous technical issues without hand-holding
- Demonstrated ability to manage multiple priorities and respond with urgency when needed
- Professional demeanor appropriate for a legal environment and client-facing situations
- Strong written and verbal communication skills
Nice To Haves
- Experience working inside a full-service business law firm
- Familiarity with eDiscovery processes and supporting platforms
- Working knowledge of document management or practice management systems
- High AI fluency — comfortable using AI tools to research, troubleshoot, automate, and problem-solve
- Knowledge of Windows and Mac operating systems
- Familiarity with conflicts check workflows and matter intake processes
- Experience with presentation software and audiovisual equipment
Responsibilities
- Help evaluate, implement, and troubleshoot integrations between firm systems
- Administer and support client file transfers, ensuring accuracy, security, and timeliness across matters
- Provide hands-on support for eDiscovery workflows including document collection, processing coordination, and platform assistance
- Assist attorneys and staff with conflicts check processes and the systems that support them
- Support the firm's document management and practice management platforms at both the user and administrative level
- Stay current on emerging legal technology and proactively identify opportunities to improve firm workflows
- Serve as a first-responder for technical issues across the firm, both in-person and remotely
- Diagnose and resolve hardware, software, and connectivity issues with a structured, methodical approach
- Support Microsoft 365 environment including user accounts, email, SharePoint, and collaboration tools
- Manage equipment inventory and ensure all technology is maintained and functioning properly
- Assist with onboarding new users and ensuring they are equipped and operational from day one
- Set up and configure laptops, monitors, projectors, and presentation systems for court proceedings
- Ensure all equipment is tested and functioning before trial dates
- Provide on-site technical support during trials as needed
- Pack, transport, and return equipment following court appearances
- Set up and break down conference rooms, meeting spaces, and event areas
- Move and arrange office furniture, equipment, and supplies as needed
- Assist with office relocations, reconfigurations, and space planning
- Maintain organized storage areas for equipment and supplies
- Develop clear documentation and training materials to help staff get the most out of firm technology
- Communicate technical concepts in plain language to attorneys and staff at all levels
- Support administrative team with operational needs as they arise
- Maintain accurate records of equipment deployment, issue resolution, and system changes
Benefits
- Competitive salary commensurate with experience
- Comprehensive benefits package including health, dental, and vision insurance
- Paid time off and holidays
- Professional development opportunities
- A dynamic, fast-paced environment where your contributions directly impact how the firm operates
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
