Legal Technology Operations Specialist

FERGUSON BRASWELL FRASER & KUBASTA PC•Plano, TX

5d•Onsite

About The Position

FBFK Law Firm is seeking a Legal Technology Operations Specialist to serve as a critical operational resource across our legal technology ecosystem. This role sits at the intersection of IT support, legal practice workflows, and hands-on operations — requiring someone who can move fluidly between diagnosing a software issue, supporting an eDiscovery request, and helping a practice group adopt a new tool, all within the same day. The ideal candidate is technically grounded, procedurally disciplined, and legally aware. They take ownership of workflows end-to-end and bring genuine curiosity about how technology can improve the way a law firm operates. High AI fluency is strongly preferred — we view the ability to leverage AI tools thoughtfully as a force multiplier for this role, not an afterthought.

Requirements

2+ years of experience in IT support, legal technology, or a law firm environment
Strong independent problem-solving skills — able to diagnose ambiguous technical issues without hand-holding
Exceptional organizational skills and procedural discipline, particularly around sensitive legal workflows and file management
Demonstrated ability to manage multiple priorities and respond with urgency when needed
Professional demeanor appropriate for a legal environment and client-facing situations
Strong written and verbal communication skills
Flexibility to work occasional early mornings, evenings, or weekends

Nice To Haves

Working knowledge of document management and file management platforms
Experience working inside a full-service business law firm
Advanced proficiency in Relativity; Relativity Certified Administrator (RCA) or Relativity Certified User (RCU) certification a plus
Knowledge of Windows and Mac operating systems
High AI fluency — comfortable using AI tools to research, troubleshoot, automate, and problem-solve
Familiarity with conflicts check workflows and matter intake processes
Experience with presentation software and audiovisual equipment

Responsibilities

Help evaluate, implement, and troubleshoot integrations between firm systems
Manage incoming and outgoing file transfer workflows, including authorization, organization, and procedural compliance — serving as the responsible point of contact for transfer accuracy and chain of custody
Provide hands-on support for eDiscovery workflows including document collection, data import and processing, workspace setup, productions, and platform administration — with advanced proficiency in Relativity One strongly preferred
Assist with the management and support of conflicts check processes and systems
Administer and support the firm's core platforms at both the user and administrative level
Stay current on emerging legal technology and proactively identify opportunities to improve firm workflows
Diagnose and resolve hardware, software, and connectivity issues
Serve as a first-responder for technical issues across the firm, both in-person and remotely
Assist with onboarding new users and ensuring they are equipped and operational from day one
Support Microsoft 365 environment including user accounts, email, and collaboration tools
Set up and configure laptops, monitors, projectors, and presentation systems for court proceedings
Ensure all equipment is tested and functioning before trial dates
Provide on-site technical support during trials as needed
Pack, transport, and return equipment following court appearances
Develop clear documentation and training materials to help staff get the most out of firm technology
Communicate technical concepts in plain language to attorneys and staff at all levels
Support administrative team with operational needs as they arise
Maintain accurate records of equipment deployment, issue resolution, and system changes