Manager, Legal Technology & Operations

Instacart

1d•Remote

About The Position

Instacart is seeking a Manager, Legal Technology & Operations to own the strategy and execution of innovative technology and operational initiatives that support both our legal department and broader business functions. This role is a unique blend of strategic planning, technology leadership, and cross-functional collaboration. You'll work across procurement, accounting, HR, sales, deal desk, IT, engineering, and enterprise systems — driving automation, cost savings, and scalable processes that keep pace with Instacart's growth. If you thrive at the intersection of law, operations, and technology — and love building things that last — this role is for you.

Requirements

5+ years of experience in legal operations, strategy & operations, or a related field, with demonstrated experience managing technology systems and cross-functional programs.
Proven track record leading at least two end-to-end technology implementations with deep systems integrations (e.g., Ironclad, Zip, Salesforce, CPQ, Oracle, Workday, etc.)
Strong analytical and project management skills, with the ability to drive multiple complex initiatives simultaneously in a fast-paced, evolving environment.
Excellent communication and stakeholder management skills, with direct experience collaborating across legal, finance, IT, and business teams.

Nice To Haves

Experience working in a high-growth tech company or similarly dynamic organization where you've had to build and scale operations from the ground up.
Prior management experience, including team leadership or direct people management.
Familiarity with Go-To-Market operations, deal desk workflows, or sales process infrastructure.
Experience conducting vendor RFPs, law firm evaluations, or managing external legal spend.
Demonstrated ability to identify automation opportunities and lead change management efforts that drive organizational adoption of new processes.
Passion for leveraging emerging technology — including AI-powered tools — to enhance legal and business operations.

Responsibilities

Lead strategic planning and execution of legal and business operations initiatives, with a focus on automating legal processes at scale — including Go-To-Market strategies, CPQ implementations and enhancements, and Ironclad support for new ad formats and retailer engagements.
Own the design and deployment of efficient, customer-centric operational methods within our Contract Lifecycle Management (CLM) systems, ensuring cohesive cross-functional collaboration across teams including procurement, accounting, HR, sales, deal desk, IT, engineering, and enterprise systems.
Drive technology innovation by identifying and evaluating emerging tools and trends, leading the successful implementation and ongoing optimization of legal technology systems, and resolving technical issues that impact operations.
Implement procurement practices that generate cost savings in the contracting and review process — including Oracle, Zip, Salesforce and Workday integrations with CLM, and P2P merging with contract review workflows.
Manage the eBilling system and adhere to Billing Guidelines; participate in RFPs and law firm evaluations to drive accountability and increase cost-savings across the legal department.
Champion a transparent organizational culture by facilitating effective internal communication and advocating for the adoption of innovative processes across the business.