Legal Technology and Contract Management Systems Manager

Institute of Electrical and Electronics Engineers•New York City, NY

24d•Hybrid

About The Position

The Legal Technology & Contract Management Systems Manager is the primary technical owner and lead administrator of IEEE’s enterprise-wide contract lifecycle management system (CMS). The Manager is responsible for its day-to-day operation, configuration, support, troubleshooting, and continuous improvement, including promptly addressing user issues, requests, and inquiries. The role serves as a liaison between the IEEE Legal and Compliance team and staff, volunteers, and vendors who work within the CMS, and requires strong technical skills and client service abilities in a fast-paced environment. In addition to CMS ownership, the Manager supports other Legal & Compliance technology platforms, including legal matter management, e-billing, whistleblower reporting, and restricted party screening systems. In partnership with IEEE’s IT team, the Manager helps identify and implement applications and tools to improve efficiency, knowledge management, and automation across Legal & Compliance functions. The position is part of the L&C Legal Technology Team and may provide backup support to other legal operations team members. This is a hybrid position based in New York City, NY.

Requirements

Bachelor’s degree or equivalent experience.
7–10 years of project management experience working with senior executives to ensure efficient and effective department operations.
Technological aptitude and ability to learn new technologies and systems.
Experience in the legal operations field.
Demonstrated ability to manage numerous projects simultaneously, articulate strategy, frame and interpret issues, influence positive change, act with integrity, and execute tactically.
Demonstrated ability with software applications, including Excel and SharePoint, and ability to understand and communicate technical concepts to others.
Meticulous attention to detail and discretion, strong communication skills, good judgment, and a sense of urgency.
Ability to independently debug system issues, perform root-cause analysis, test fixes, document findings, and coordinate with IT or vendors when escalation is needed.
Strong problem-solving skills; proactive, highly organized, and detail-oriented.
Ability to identify new areas for learning and build relationships with members, volunteers, staff at all levels, external vendors, clients, and other representatives.
Ability to balance multiple tasks, prioritize effectively, and anticipate needs.
Ability to use established procedures and guidelines, historical practice, experience, and personal judgment to make decisions and resolve problems.
Working knowledge of system integrations, APIs, single sign-on, data feeds, and vendor-managed platforms, including monitoring integrations, identifying failed data transfers, reviewing error messages, testing fixes, and coordinating resolution with IT, vendors, and business owners.
Individuals currently serving on an IEEE board or committee are not eligible to apply.
The position is not budgeted for employer-sponsored immigration support, including for individuals in F (CPT or OPT), J, H, L, or O status.

Nice To Haves

Experience in a legal environment, law firm, or corporate legal department.
Demonstrated ability to analyze metrics using tools such as Tableau and/or SQL.

Responsibilities

Serve as enterprise system owner, lead administrator, and primary user contact for the Contract Management System (CMS).
Configure, maintain, and optimize CMS workflows, templates, permissions, routing rules, fields, integrations, and enhancements.
Execute high-volume, time-sensitive workflow updates and system changes while preserving data integrity and alignment with legal and business needs.
Troubleshoot, test, perform quality assurance, and continuously improve the CMS.
Diagnose, debug, and resolve CMS and other legal technology issues, including workflow errors, permission problems, data inconsistencies, integration failures, user-reported defects, and configuration issues.
Administer and support other Legal & Compliance technology platforms, including matter management, e-billing, document execution, and related tools.
Coordinate integrations, legacy-system migrations, and platform enhancements in partnership with IT.
Oversee the operational health of legal technology tools and coordinate with vendors to resolve issues.
Provide end-user support, guidance, and training for the CMS and related legal technologies.
Develop and maintain training materials, job aids, FAQs, and knowledge resources.
Keep Legal & Compliance technology content and internal webpages accurate, current, and usable.
Identify and implement technology-driven process improvements aligned with Legal & Compliance priorities.
Prepare and maintain system metrics, reporting, and performance indicators for Legal leadership.
Manage concurrent requests while maintaining attention to detail and responsiveness.
Maintain working relationships with attorneys, staff, volunteers, IT partners, and vendors.
Lead or support additional Legal & Compliance initiatives and special projects as assigned.
Assist with building APIs as needed to support integrations among technology systems.
Assist with creating presentations about the CMS, matter management system, or other Legal & Compliance technologies for stakeholders.
Periodically assess and analyze the effectiveness of Legal & Compliance technologies and communicate findings to the General Counsel and Legal & Compliance team.
Manage department metrics, benchmarking, and reporting, and prepare, manage, and communicate key performance indicators to the General Counsel and Legal & Compliance team.
Provide support and backup to legal operations team members, including the e-billing administrator and legal operations administrator, as needed.