Business Systems and Technology Manager
About The Position
The Business Systems and Technology Manager serves as the company’s primary technology resource. The role leads software and business process improvement projects, supports users across office and field operations, administers key business applications, and coordinates technology services provided by third-party vendors. It bridges business operations and technology by identifying efficiency opportunities, implementing software solutions, providing frontline user support, and ensuring systems support company objectives. The position is the primary liaison with the managed service provider (MSP) and maintains administrative responsibility for business applications, mobile devices, and user access management. It reports directly to the Vice President of Finance. The manager administers Salesforce, Sage 100 Contractor, Microsoft 365, and other business applications; supports users; leads technology projects and process improvements; and coordinates field technology, mobile devices, telecommunications, vendors, hardware assets, security access, and reporting. The position may travel periodically to offices and jobsites to support implementation, training, troubleshooting, and equipment deployment.
Requirements
- At least 5 years of progressively responsible experience supporting business applications and technology systems.
- Experience administering CRM, ERP, or business software platforms.
- Experience managing software implementation or business process improvement projects.
- Experience providing end-user technical support.
- Strong working knowledge of Salesforce Administration, Sage 100 Contractor, Microsoft 365, Outlook, Excel, Word, PowerPoint, Teams, SharePoint, mobile device management, Microsoft Windows operating systems, business reporting and analytics tools, basic networking concepts and troubleshooting, software integration concepts, data management, and system administration.
- Project management and organizational skills.
- Strong business process analysis capability.
- Excellent communication and training skills, including the ability to communicate effectively with technical and non-technical users.
- Customer service mindset; self-directed and solution-oriented approach; ability to manage multiple priorities; strong troubleshooting and problem-solving abilities; and a continuous improvement mindset.
- Ability to travel periodically to offices and jobsites.
- Ability to lift and transport technology equipment weighing up to 40 pounds.
- Ability to perform workstation setup and hardware installation activities.
- Valid driver's license and reliable transportation.
- Bachelor's degree in Information Technology, Business Information Systems, Computer Science, Management Information Systems, or a related field, or an equivalent combination of education, technical certifications, and relevant work experience.
Nice To Haves
- Bachelor's degree in Information Technology, Business Information Systems, Computer Science, Management Information Systems, or a related field preferred.
- Experience coordinating with external IT service providers preferred.
- Working knowledge of Power Automate preferred.
- Working knowledge of Power BI preferred.
- Construction industry experience preferred.
Responsibilities
- Administer Salesforce, Sage 100 Contractor, Microsoft 365, and other business applications, including user accounts, security roles, permissions, workflows, reports, dashboards, and configuration settings within approved authority levels.
- Provide day-to-day application support and troubleshooting; coordinate software upgrades, testing, and deployment; and maintain system documentation, procedures, and user guides.
- Identify process improvement and automation opportunities with business leaders and department leaders.
- Lead technology-related projects from planning through implementation, including software implementations, integrations, data migrations, and process improvement initiatives.
- Evaluate business needs and develop solutions using existing software platforms where practical.
- Coordinate with vendors and consultants, and track project milestones, budgets, deliverables, and user adoption.
- Provide first-level help desk support to office and field personnel; troubleshoot hardware, software, mobile device, and application issues; and escalate issues to vendors or the MSP as needed.
- Assist employees with Microsoft Office applications, Salesforce, Sage 100 Contractor, mobile applications, and other company technologies; conduct user training and support technology adoption.
- Support field personnel with mobile technologies, tablets, smartphones, field reporting systems, and project-related software; travel to jobsites as needed for implementation, training, troubleshooting, and equipment deployment.
- Administer the Verizon Wireless account; order, activate, and configure devices and service lines; monitor usage, plans, and costs; assist with Verizon extenders; recommend service changes; and maintain device inventories and mobile asset records.
- Serve as the primary company contact for the MSP; coordinate infrastructure projects and support requests; monitor MSP performance; facilitate communication with external technology providers; and assist with technology budgeting, renewals, and vendor relationships.
- Configure and deploy workstations, laptops, mobile devices, and peripheral equipment; maintain asset records; coordinate procurement, replacement, and lifecycle planning; and assist with office and field technology installations and relocations.
- Manage issues related to the building’s fiber/internet cable by contacting the provider, and serve as the primary contact for the VOIP phone system and related issues.
- Create, modify, and deactivate user accounts in accordance with company policies; implement management-approved access changes; assist with cybersecurity best practices and employee awareness; coordinate security activities with the MSP; and ensure compliance with company technology policies and procedures.
- Develop and maintain operational reports and dashboards; support management reporting using Salesforce, Sage 100 Contractor, Microsoft 365, and related platforms; and help departments use available data for decision-making.
- Travel periodically to offices and jobsites and perform workstation setup and hardware installation activities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
