Legal Sales Representative

MLG•Florida, PR

12d•Remote

About The Position

The Legal Sales Representative is a client-facing, results-driven sales role focused on connecting with prospective clients, understanding their legal needs, and guiding them through retaining the Firm. Consultations are conducted primarily via Zoom and occasionally by telephone. The representative is expected to communicate clearly and professionally, maintain a polished appearance and distraction-free environment for virtual consultations, and represent the Firm with the professionalism expected in an in-person meeting. The role works closely with attorneys and Firm leadership to convert qualified prospective clients into retained clients. Success depends on exceptional communication, active listening, thoughtful follow-up, trust-building, and guiding prospects toward informed decisions. The position emphasizes consultative sales, measurable conversion goals, KPI tracking, accountability, transparency, and continuous learning. It is remote and open worldwide, with Latin America or the Philippines preferred. The Firm is headquartered in Fort Lauderdale, Florida; relocation is not required. The position is an independent contractor role paying $12.00 per hour plus incentives. Required availability is Monday through Friday, 8:30 a.m. to 6:00 p.m. U.S. Eastern Time, with occasional evening or weekend coverage based on Firm needs.

Requirements

Demonstrated experience selling high-ticket, intangible services through a consultative sales process.
A track record of converting qualified leads into paying clients and meeting measurable sales goals.
Experience conducting sales consultations by phone or video, identifying client needs, addressing concerns, and guiding prospects toward a decision.
Excellent English verbal, written, and interpersonal communication skills; ability to explain information clearly and communicate with empathy.
Strong listening skills and sound judgment when working with people facing sensitive or stressful circumstances.
Experience managing a sales pipeline, maintaining consistent follow-up, and documenting activity in a CRM.
Strong organizational skills and attention to detail, including the ability to manage multiple prospects, appointments, tasks, and deadlines.
Comfort working in a metrics-driven environment with regular reporting, transparent performance tracking, and accountability.
Proficiency with Google spreadsheets, calendars, email, video conferencing, and other online business tools.
Ability to work independently, follow established processes, and collaborate effectively with attorneys, leadership, and colleagues.
Professional discretion and ability to handle confidential client and prospective-client information.
Availability Monday through Friday, 8:30 a.m.–6:00 p.m. Eastern Time, with occasional evening or weekend coverage as needed.
Ability to speak English clearly and effectively.

Nice To Haves

Experience in legal intake or sales, client enrollment, or professional services sales.
Familiarity with Clio or another legal practice management or CRM platform.
Experience coordinating consultations, attorney follow-ups, and client handoffs.
Familiarity with law firm intake procedures, confidentiality expectations, and the boundaries between nonlegal client-service support and attorney-provided legal advice.
Location in Latin America or the Philippines is preferred.

Responsibilities

Maintain a minimum 50% conversion rate, with a goal of securing 15–20 full-matter client engagements per month, through active listening, needs identification, objection handling, and consistent follow-up.
Follow all Firm-approved sales scripts, communication guidelines, policies, and standard operating procedures; do not provide legal advice or make unauthorized statements.
Conduct professional, thorough consultations with prospective clients, primarily via Zoom and occasionally by telephone, maintaining a polished appearance, professional demeanor, and distraction-free environment.
Collaborate with attorneys and Firm leadership to provide prospective clients with knowledgeable, compassionate guidance throughout consultation and engagement.
Communicate with prospective clients by phone, email, and other approved channels to understand their needs, explain Firm services and engagement options, and guide them through retention.
Proactively manage assigned leads, respond promptly to inquiries, and maintain consistent communication to maximize conversion opportunities.
Conduct post-consultation follow-up, including GAS calls to prospective clients who have not retained the Firm.
Enter lead information promptly and accurately in CRM systems, document prospect and client interactions, and record outcomes, next steps, and follow-up activity.
Complete all assigned Clio tasks by the end of each scheduled workday and keep Clio records current and accurate.
Pull and organize CRM reports and enter and maintain client data in Google Sheets with at least 95% accuracy.
Take ownership of individual performance and meet established KPIs and conversion goals.
Collaborate with colleagues, support team goals, and contribute to a positive, productive work environment.
Receive and implement coaching, constructive feedback, and performance evaluation recommendations.
Attend the weekday team standup and accountability meeting from 8:30–9:00 a.m. Eastern Time, regardless of scheduled shift.
Communicate professionally and respectfully with colleagues and Firm leadership.
Provide management with constructive feedback about lead quality, lead volume, and conversion opportunities, including recommendations informed by prospective-client interactions.
Remain flexible regarding scheduling adjustments, including occasional evening or weekend coverage based on Firm needs.
Develop consultative selling, communication, and client engagement skills through ongoing training and professional development.