Legal Practice Specialist, Texas

InfoTrack US

8h•$85,000 - $100,000•Remote

About The Position

The Legal Practice Specialist, Texas serves as a Texas litigation-practice subject-matter resource across sales, product, operations and customer support. The role is designed for an experienced Texas litigation paralegal or legal assistant moving into legal technology, and sits at the intersection of sales, marketing, product, and operations, reporting to the Chief Operating Officer. The incumbent trains and supports the sales team, serves as the voice of the Texas customer in product and workflow development, grounds new products (including AI-powered tools) in real-world practice, liaises with courts on procedural requirements, and provides practitioner and market insight to support leadership's growth planning in Texas. This is not a fee-earning role and does not involve providing legal advice to customers or the public. InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system. As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

Requirements

Four (4) or more years of hands-on experience as a litigation paralegal or legal assistant in Texas civil litigation. Plaintiff-side experience, such as personal injury or consumer law, strongly preferred.
Hands-on eFiling experience across multiple Texas counties through eFileTexas, including familiarity with county-level differences in clerk review, rejection reasons, and citation issuance.
Direct experience coordinating service of process, including engaging certified process servers, tracking attempts, reviewing affidavits and returns, and supporting motions for substituted service.
Hands-on experience tracking Texas dockets, deadlines, and case status across courts. Experience across more than one Texas metro area preferred.
Deep working knowledge of Texas trial court structure, clerk practices, and mandatory eFiling mechanics at the county level.
Strong knowledge of Texas service of process rules and practice, including manner of service, diligence documentation, affidavits, and proof-of-service instruments.
Demonstrated ability to teach: has trained colleagues, written training guides or internal procedure documentation, and can explain a procedure clearly to a non-lawyer.
Comfort with legal software beyond routine use, including aptitude for evaluating new systems, testing releases, and reporting reproducible findings.
Ability to work effectively across functions and in ambiguous environments, translating firm-side practice knowledge into product, marketing, and strategic recommendations.
Must reside in the United States

Nice To Haves

Plaintiff-side experience, such as personal injury or consumer law, strongly preferred.
Experience across more than one Texas metro area preferred.
Active involvement in professional associations (paralegal, bar, or trial lawyer organizations), including contributing to initiatives, trainings, or events; preferred.
Paralegal certification (for example, Texas Board of Legal Specialization or NALA Certified Paralegal) preferred.

Responsibilities

Create and deliver Texas practice training for the sales team, including onboarding curriculum and recurring clinics.
Join sales calls and product demos as the resident practice expert; maintain an objection and FAQ library.
Partner with sales and account management on major account reviews, diagnosing practice-level issues and workshopping solutions.
Represent the Texas customer in product and operations workflow development.
Serve as subject matter expert and contributes Texas practice knowledge to the evaluation and development of new products and features., including AI-powered tools.
Perform user acceptance testing on new releases and document findings.
Liaise with court clerks, contacting courts to clarify filing and procedural requirements on InfoTrack’s behalf.
Maintain internal knowledge of county-level requirements, local rule changes, and clerk practice shifts.
Fact-check marketing and customer support materials on Texas practice.
Identify local marketing opportunities: conferences, events, and partnerships with bar, paralegal, and trial lawyer associations.
Contribute practitioner content such as webinars, best-practice guides, and help center articles.
Act as an escalation resource for customer support on Texas practice questions.
Help develop customer-facing education and training materials.
Partner with strategic leaders to workshop plans and objectives for growth in Texas.
Bring practitioner and market intelligence into strategic planning.