Legal Operations Specialist - Litigation

Rippling•San Francisco, CA

5h•$78,900 - $131,500

About The Position

The Legal Operations Specialist will help the litigation team operate efficiently and scale its processes. The role combines hands-on litigation support—including matter tracking, litigation holds, discovery preservation and collection, and subpoena processing—with designing and improving the systems, playbooks, and workflows that support this work. The specialist will manage operational details that keep matters moving, create practical knowledge management systems and repeatable workflows, and explore and implement ways to use Rippling AI, other AI tools, and third-party platforms to streamline litigation work. The role requires attention to detail, sound judgment around confidential information and attorney oversight, and a proactive approach to solving problems and improving processes. The position reports directly to the Sr. Director/AGC–Head of Litigation and works closely with the legal and compliance team, outside counsel, and cross-functional stakeholders. Rippling considers working in-office at least three days a week an essential function for employees who live within a defined radius of a Rippling office. The role offers competitive salary, benefits, and equity.

Requirements

3–5+ years of experience in legal operations, litigation support, or a legal assistant or paralegal role, ideally supporting litigation or investigations.
Hands-on experience supporting litigation workflows, including matter tracking, litigation holds, discovery preservation and collection, and subpoena processing.
Familiarity with e-discovery tools, matter tracking platforms, and document or knowledge management systems, and ability to learn new tools quickly.
Strong organizational skills and meticulous attention to detail, including the ability to manage competing priorities and time-sensitive deadlines.
Sound judgment and discretion handling sensitive information, including knowing when to escalate questions or seek attorney review.
Clear written and verbal communication skills and ability to collaborate with attorneys, technical partners, vendors, and other stakeholders.
A resourceful, self-starting approach and willingness to test ideas, learn from feedback, and continually improve work.
Bachelor’s degree or equivalent experience.

Nice To Haves

A combination of in-house technology company and law firm experience.
Experience improving workflows with AI, automation, or no-code tools; coding experience is not required.
Earlier in-house career experience paired with strong litigation support fundamentals, a passion for building better systems, and eagerness to grow in a fast-paced technology environment.

Responsibilities

Support litigation matters from intake through resolution and maintain a matter tracker with developments, deadlines, owners, and next steps.
Coordinate litigation holds and discovery preservation under attorney direction, including issuance, acknowledgments, reminders, updates, and releases.
Manage discovery collection logistics with internal stakeholders, outside counsel, and e-discovery providers; identify relevant data sources and organize and document collections and review.
Manage subpoena intake, tracking, and processing, including responses, collections, and productions, with attorney support.
Build and improve litigation operations playbooks, procedures, templates, checklists, and escalation paths.
Design and build AI-powered workflows and file storage to reduce manual work in intake, tracking, reminders, reporting, and knowledge retrieval.
Track matter volumes, turnaround times, and workflow bottlenecks, and use those insights to improve efficiency and reliability.