Legal Operations Specialist

Excellus BCBS • Buffalo, NY

5d

About The Position

The Legal Operations Specialist supports the Office of General Counsel (OGC) by administering department programs, technology platforms, data analytics and reporting, outside counsel and vendor management processes, and other departmental initiatives. Working with OGC staff, business partners, and outside counsel, the role helps improve operational efficiency, support data-driven decision making, enhance service delivery, and advance departmental objectives.

The position supports OGC workflows and initiatives; administers and provides end-user support for legal technology platforms; coordinates technology implementations and projects; and develops procedures, user resources, and training materials. It also collects and analyzes legal operations data, produces reports and dashboards, supports outside counsel and vendor onboarding and billing processes, tracks budgets and performance, and maintains records and reporting repositories. The role supports compliance, audits, assessments, and information requests while protecting sensitive legal, financial, business, and member information.

The position requires at least five years of relevant experience or an equivalent combination of education, training, certification, and experience. The posted compensation range is $29.60 to $47.32 per hour. Remote work may be possible on a case-by-case basis. The job description also lists group health and/or dental insurance, a retirement plan, a wellness program, paid time away from work, and paid holidays as possible components of the total rewards package.

Requirements

• Five or more years of experience supporting legal operations, legal administration, law firm operations, corporate legal departments, business operations, project coordination, finance, or related functions, or an equivalent combination of education, training, certification, and experience.
• Experience with legal and procurement technology platforms, including matter management and e-billing, contract management, AI-enabled technologies, or similar applications.
• Demonstrated experience in data analysis, reporting, project coordination, and process administration, including developing dashboards, analytical presentations, and business intelligence solutions using tools such as Power BI.
• Strong written and oral communication skills and the ability to develop and maintain effective business partner relationships.
• Ability to manage multiple tasks in a changing environment, with attention to detail and the ability to work independently.
• Proficiency in Microsoft 365 suite tools.
• Ability to work for prolonged periods sitting and/or standing at a workstation and working on a computer.
• Ability to travel across the Health Plan service region for meetings and/or off-site investigations as needed.

Nice To Haves

• Experience with Brightflag, LogicGate Risk Cloud, or Workday Strategic Sourcing.
• Licensed notary public, or willingness to become a notary after hire.

Responsibilities

• Support implementation and continuous improvement of OGC processes and workflows by tracking workload capacity, matter volumes, workflow trends, and operational metrics.
• Identify opportunities to improve departmental efficiency and consistency.
• Assist with execution of departmental initiatives and operational goals established by OGC leadership.
• Administer and support OGC technology platforms, including user access, system configuration, data governance, testing, upgrades, and ongoing support.
• Develop and maintain desk-level procedures, user resources, and training materials, and provide end-user support for OGC systems and processes.
• Coordinate technology implementations, projects, and departmental initiatives, including project planning, documentation, status tracking, and issue management.
• Support evaluation of emerging technologies and automation opportunities, as well as change management related to new systems and process improvements.
• Develop, maintain, and distribute dashboards, scorecards, trend analyses, and operational reports.
• Collect, validate, analyze, and interpret legal operations data to identify trends, risks, and opportunities.
• Support outside counsel and OGC vendor management activities, including onboarding, security assessments, vendor records, billing processes, compliance with outside counsel guidelines, and issue resolution.
• Review and track outside counsel invoices, matter budgets, spending, and performance metrics; maintain spend reporting and budget tracking tools; and assist with vendor and outside counsel reporting and analysis.
• Maintain departmental records and reporting repositories and support compliance with corporate policies, privacy requirements, records retention standards, and department procedures.
• Assist with audits, assessments, and information requests related to legal operations while maintaining the confidentiality of sensitive information.
• Support the Lifetime Healthcare Companies’ mission and values, adhere to the Corporate Code of Conduct, and lead according to the Lifetime Way values and beliefs.
• Maintain high regard for member privacy in accordance with corporate privacy policies and procedures.
• Maintain regular and reliable attendance and perform other functions as assigned by management.

Benefits

• Group health and/or dental insurance may be available as part of the total rewards package.
• Retirement plan may be available as part of the total rewards package.
• Wellness program may be available as part of the total rewards package.
• Paid time away from work may be available as part of the total rewards package.
• Paid holidays may be available as part of the total rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed