Legal Operations and eDiscovery Manager

Blue Cross Blue Shield of Massachusetts•Boston, MA

About The Position

The Legal Operations and eDiscovery Manager leads the Law Department’s legal operations and eDiscovery functions in coordination with Litigation and Enterprise Technology Legal Support teams. Reporting to the Vice President and Deputy General Counsel - Litigation, the manager partners with attorneys, business teams, outside counsel, and vendors to improve processes, technology, and service delivery. The role also manages strategic Law Department initiatives, including responsible AI adoption, to improve efficiency, consistency, and defensibility across legal operations, litigation management, and eDiscovery. The manager leads legal operations strategy, governance, processes, systems, service delivery, and a multi-year legal operations and legal technology roadmap aligned with Law Department and Company priorities. The role defines and reports KPIs, uses data to drive improvement, leads change management and system adoption, and advises Law Department leadership on legal technology, process efficiency, and software solutions. The position oversees the Exterro eDiscovery platform across the discovery lifecycle, including legal holds, preservation, collection, review, and production for litigation and government investigations. It establishes defensible workflows, policies, procedures, and training; manages daily eDiscovery operations and escalations; and collaborates with Enterprise Technology and other stakeholders on discovery, investigations, and platform administration and support. The manager also oversees Law Department matter management in LexisNexis CounselLink and other legal tools and vendors. The role partners with Finance, Procurement, outside counsel, and Law Department leadership on legal spend, electronic billing, budgets, and alternative fee arrangements; evaluates and optimizes legal technology and automation; and champions responsible AI adoption through use-case identification, guidance, training, risk assessment, pilots, governance, and continuous improvement.

Requirements

At least 7 years of experience in corporate law department or law firm legal operations, litigation management, and/or eDiscovery management, including implementing legal holds.
Experience and knowledge of system administration related to matter management systems and eDiscovery platforms.
Excellent oral and written communication skills, including the ability to communicate effectively with all levels of the Law Department and Company, including senior leaders and C-suite executives.
Strong technical and project management skills, a strong work ethic, and experience working with confidentiality and data security protocols.
Strategic thinker and highly organized self-starter able to manage competing priorities, troubleshoot, identify solutions, manage complex projects to completion, and maintain attention to detail.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access, Teams, and SharePoint) and basic M365 eDiscovery functionality.
Experience applying generative AI in legal operations or eDiscovery.
Experience developing dashboards for legal operations, eDiscovery, or spend analytics.
Bachelor’s degree required.
Certified Electronic Discovery Specialist (CEDS) certification required.

Nice To Haves

Paralegal or technology concentration in the bachelor’s degree.
Project Management Professional (PMP) certification.
Change Management certification.

Responsibilities

Lead the Law Department’s legal operations and eDiscovery program, including strategy, governance, processes, systems, service delivery, and a multi-year roadmap.
Define and report KPIs for legal operations, eDiscovery, technology adoption, service quality, and spend, using data to drive improvement.
Lead change management and stakeholder engagement for process, technology, and operating-model initiatives; support system adoption through communications, training, user-centered processes, and feedback.
Advise Law Department leadership on legal technology, process efficiency, and software solutions.
Oversee and administer the Exterro eDiscovery platform across legal holds, preservation, collection, review, and production for litigation and government investigations.
Establish and maintain defensible eDiscovery workflows, templates, policies, procedures, and training, including legal hold policies and procedures.
Manage daily eDiscovery operations, including workflow automation, system processes, litigation support, and escalations.
Partner with Enterprise Technology to administer and optimize legal hold, preservation, and collection capabilities and align them with the eDiscovery platform.
Coordinate discovery and investigations with attorneys, business teams, Enterprise Technology, outside counsel, and vendors; serve as the primary liaison for platform access, training, support, troubleshooting, integrations, and project planning.
Provide litigation support for litigation and pre-litigation matters, investigations, demands, records requests, and subpoenas as needed.
Oversee Law Department matter management in LexisNexis CounselLink, including configuration, access, onboarding, dashboards, and spend reporting.
Oversee and manage other Law Department tools and vendors, including service-of-process, legal research, and AI tools.
Partner with Finance, Procurement, outside counsel, and Law Department leadership to monitor legal spend, electronic billing, budgets, and alternative fee arrangements.
Evaluate, implement, and optimize legal technology, integrations, and automation with Enterprise Technology.
Champion responsible AI adoption by identifying use cases, developing guidance and training, assessing risks and controls, gathering feedback, and partnering on pilots, governance, and improvement.