Legal Operations and eDiscovery Manager

Blue Cross Blue Shield of Massachusetts•Boston, MA

9d•$109,170 - $133,430

About The Position

The Legal Operations and eDiscovery Manager leads the Law Department’s legal operations and eDiscovery functions in coordination with Litigation and Enterprise Technology Legal Support teams. Reporting to the Vice President and Deputy General Counsel - Litigation, the manager partners with attorneys, business teams, outside counsel, and vendors to improve processes, technology, and service delivery. The position also manages strategic Law Department initiatives, including responsible AI adoption, to improve efficiency, consistency, and defensibility across legal operations, litigation management, and eDiscovery. The role leads legal operations strategy and transformation, eDiscovery program administration, legal technology systems and vendors, legal spend monitoring, and technology integration and adoption. It oversees the Exterro eDiscovery platform and Law Department matter management in LexisNexis CounselLink, and provides litigation support for matters, investigations, demands, records requests, and subpoenas as needed.

Requirements

At least 7 years of experience in corporate law department or law firm legal operations, litigation management, and/or eDiscovery management, including implementing legal holds.
Experience and knowledge of system administration related to matter management systems and eDiscovery platforms.
Excellent oral and written communication skills, including the ability to communicate effectively with all levels within the Law Department and across the Company, including senior leaders and C-suite executives.
Strong technical and project management skills, strong work ethic, and experience working with confidentiality and data security protocols.
Strategic thinker and highly organized self-starter able to manage competing priorities, troubleshoot, identify solutions, manage complex projects to completion, and maintain attention to detail.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access, Teams, and SharePoint) and basic M365 eDiscovery functionality.
Experience applying generative AI in legal operations or eDiscovery.
Experience developing dashboards for legal operations, eDiscovery, or spend analytics.
Bachelor’s degree required.
Certified Electronic Discovery Specialist (CEDS) certification required.

Nice To Haves

Paralegal or technology concentration in bachelor’s degree preferred.
Project Management Professional (PMP) certification preferred.
Change Management certification preferred.

Responsibilities

Lead the Law Department’s legal operations and eDiscovery program, including strategy, governance, processes, systems, service delivery, and a multi-year roadmap aligned with Law Department and Company priorities.
Define and report KPIs for legal operations, eDiscovery, technology adoption, service quality, and spend; use data to drive improvement.
Lead change management for process, technology, and operating-model initiatives, and promote system adoption through stakeholder engagement, communications, user-centered processes, training, support, and feedback.
Advise Law Department leadership on legal technology, process efficiency, and software solutions.
Oversee and administer the Exterro eDiscovery platform across the discovery lifecycle, including legal holds, preservation, collection, review, and production for litigation and government investigations.
Establish and maintain defensible eDiscovery workflows, templates, policies, procedures, and training, including legal hold policies and procedures.
Manage daily eDiscovery operations, including workflow automation, system processes, litigation support, and escalations.
Partner with Enterprise Technology to administer and optimize legal hold, preservation, and collection capabilities and align them with the eDiscovery platform.
Coordinate with attorneys, business teams, Enterprise Technology, outside counsel, and vendors to plan and manage discovery and investigations; serve as primary liaison for platform access, training, support, troubleshooting, integrations, and project planning.
Provide litigation support for litigation and pre-litigation matters, investigations, demands, records requests, and subpoenas as needed.
Oversee Law Department matter management in LexisNexis CounselLink, including configuration, access, onboarding, dashboards, and spend reporting.
Oversee and manage other Law Department tools and vendors, including service of process, legal research, and AI tools.
Partner with Finance, Procurement, outside counsel, and Law Department leadership to monitor legal spend, electronic billing, budgets, and alternative fee arrangements.
Evaluate, implement, and optimize legal technology, integrations, and automation with Enterprise Technology.
Champion responsible AI adoption by identifying high-value use cases, developing guidance and training, assessing risks and controls, gathering feedback, and partnering on pilots, governance, and improvement.