AI and Legal Operations Manager

WS Development•Chestnut Hill, MA

About The Position

WS Development is seeking an AI and Legal Operations Manager to strengthen and modernize the legal team’s operations. The role leads legal and cross-functional projects, manages work intake and tracking, measures team activity, and helps select, implement, and drive adoption of technology and AI-enabled tools. The position works under the supervision of an attorney leading the legal operations function and in close partnership with the General Counsel. The Manager administers the matter management system used by the Commercial Contracts team; builds and maintains Power BI dashboards and reporting; designs automations to reduce lower-value work; and assesses organizational readiness for a contract lifecycle management (CLM) system. The role also liaises between business and legal teams, prepares status updates, and helps develop and implement effective deal communication and project management plans. The position requires a combination of legal operations, technology implementation, project management, reporting, process improvement, and change-management capabilities. The expected salary range is $100,000–$125,000 per year, with actual compensation dependent on skills, qualifications, experience, and location. The role is eligible to participate in the annual bonus program.

Requirements

At least 5 years of experience in a project management or legal operations role.
Experience building or maintaining operational metrics, dashboards, or reporting with Power BI or a comparable business intelligence tool for a legal or professional services function.
Associate or bachelor’s degree.
Proficiency in Power BI and data visualization, with the ability to structure data, identify trends, and produce clear executive-ready reporting.
Proficiency with process automation and low-code tools such as Power Automate.
Working knowledge of legal operations concepts, including contract lifecycle management, matter management, legal spend, and reporting.
Proficiency with SharePoint, SharePoint Lists, or similar tools for task and workflow tracking.
Office 365 proficiency, including Word, Excel, and PowerPoint.
Demonstrated understanding of project management processes and methods, with the ability to manage multiple projects, maintain schedules, and anticipate obstacles.
Change-management skills, including the ability to build buy-in and drive adoption of new tools and processes.
Sound judgment about when AI-assisted output requires human review and when to resolve issues independently versus escalating to counsel or senior management.
Strong oral and written communication skills and the ability to collaborate with partners across legal and business functions.
Highly organized, detail-oriented, self-motivated, and able to prioritize and meet deadlines in a fast-paced environment.

Nice To Haves

Experience in a legal department, law firm, or legal operations function.
Hands-on experience implementing or administering at least one AI-enabled legal tool, such as an AI-assisted contract review, drafting, research, or matter management platform.
Experience with process automation using Power Automate or similar low-code tools.
Experience leading or significantly contributing to implementation of a software system or platform from selection through rollout, or assessing readiness and gathering cross-functional requirements for a larger enterprise system such as a CLM platform.
Advanced Excel skills.
Proficiency in Salesforce or other legal technology.
Familiarity with scripting such as PowerShell.
Project management certification, such as PMP or CAPM, or process-improvement training such as Lean or Six Sigma.
Microsoft Power BI or Power Platform certification.

Responsibilities

Lead the evaluation, selection, implementation, and administration of legal technology and AI-enabled tools, and own their rollout, training, and adoption across the legal team.
Turn the team’s playbooks and standards into vetted prompts, reusable AI skills, and documented use cases; coordinate with IT and the legal AI working group on tool access and evaluation.
Design and maintain process automations using low-code tools such as Power Automate to reduce time spent on lower-value work.
Build and maintain Power BI dashboards and executive-ready reporting on legal team performance, matter and deal status, and outside counsel and internal legal spend.
Assess organizational readiness for a CLM system, including cross-functional buy-in, data foundations, and required adoption resources, and recommend timing and next steps.
Partner with the supervising attorney and General Counsel to turn legal and operational priorities into project plans, tooling, and reporting.
Track and manage matters, deals, and tasks across SharePoint, Salesforce, and related systems, keeping status records, charts, and project plans accurate and current.
Coordinate team projects to keep deliverables on schedule; capture and distribute meeting notes and action items; and proactively communicate status to legal and cross-functional partners.
Work with attorneys and paralegals to build, structure, and maintain the team’s knowledge base and standard procedures, including clause libraries, playbooks, SOPs, training materials, and a central index of forms and resources.
Identify and help resolve bottlenecks in leasing and commercial contract deals.