Legal Office Print Services Manager

Ricoh Americas Holdings•Columbia, SC

19h•Onsite

About The Position

This position is accountable for the daily operations of a small to medium-sized site and manages a small team. The role involves managing contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging, and Mail services. The manager is responsible for assessing talent, staff career development, and conducting performance management activities & employee counseling with support from assigned leadership.

Requirements

High school or GED is required.
3-5 years of work experience in a related field (B2B and/or technical).
Previous 3-5 years Customer facing work experience required.
Demonstrated high level knowledge and understanding of technology.
Off 360 proficient user.

Nice To Haves

Previous 2 years of managerial work experience strongly preferred.

Responsibilities

Manage daily operations of a small-medium size site while managing a small team of direct reports.
Prioritize multiple and competing priorities, communicate team vision and priorities while creating a helpful and positive work culture to maximize retention.
Manage total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
Improve quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.
Ensure achievement of Service Level Agreements by working with the customer to improve business processes, with support of AOM/ESM or NOM.
Create and maintain a customer-focused environment with regular end-user feedback and customer satisfaction surveys, focusing on business retention and customer service.
Ensure the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices.
Ensure that location is properly staffed by matching employee skills and equipment with production demands.
Motivate employees and recognize their accomplishments in a timely manner leveraging the Ricoh Recognizes programs.
Clearly communicate job expectations/consequences of direct reports by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
Identify training and performance planning targets through the development of assigned staff through Individual Development Plan Management.
Responsible for evaluating team member performance and providing career development and training opportunities.
Maintain formal contact with the customer on a daily basis.
Identify gaps/scope creep in service delivery and adjust process documentation to work within the client or Ricoh framework while ensuring financial responsibilities are met.
Facilitate resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with the sales department.
Create/support site required reporting, customer presentations and business reviews to ensure alignment with contractual requirements and value add reporting, with support of AOM/ESM or NOM.
Perform other duties as assigned.