Legal Intake Specialist (Bilingual English/Spanish) - 12PM-10PM EST

Finch•,

19d•$55,000 - $75,000

About The Position

Finch is hiring a bilingual English/Spanish Legal Intake Specialist to serve as the first point of contact for potential clients. The role builds trust, qualifies personal injury cases, confirms eligibility using defined criteria, and guides eligible clients through signing retainers. Specialists answer calls for multiple law firms, maintain responsiveness, and pass complete, accurate case information to attorneys and lead paralegals. The position is part of Legal Operations, which supports law firm partners and injured clients with precision, speed, and care.

Requirements

At least 5 years of experience in client-facing intake or sales roles.
Bilingual in English and Spanish.
Excellent communication skills and the ability to build trust quickly.
Ability to lead conversations with empathy while maintaining control of the call.
Ability to stay calm and focused under pressure.
Ability to multitask in a fast-paced environment.
Ability to help people understand how a lawyer can best help with their situation using a soft-sales approach.

Nice To Haves

Experience in legal services.

Responsibilities

Answer inbound calls for multiple law firms with empathy and professionalism.
Qualify cases and confirm eligibility using defined criteria and an understanding of personal injury cases.
Guide clients through the sign-up process and secure retainers.
Hand off cases to attorneys and lead paralegals with complete and accurate information.
Maintain responsiveness to build trust with every partner.