Legal Implementation Specialist

Luminance•San Francisco, CA

3d•Onsite

About The Position

Luminance is a pioneer in Contract Intelligence for enterprises, recognized by Forbes and Inc. 5000. We are rapidly expanding globally, supporting enterprise customers in over 60 countries. As a Legal Implementation Specialist, you will guide customers to confident, independent use of the Luminance platform. This is a high-throughput role where you will manage multiple implementations concurrently, collaborating with Customer Success Managers and cross-functional teams like Product. Your responsibilities will include understanding customer objectives, configuring the platform, delivering training, and guiding customers towards effective, scalable ways of working. You will also contribute to refining the team's established delivery patterns, offering a chance to build deep expertise in legal technology, AI-enabled contracting, and enterprise software delivery.

Requirements

Experience in a client-facing legal tech or B2B SaaS role - implementation, onboarding, professional services, delivery or customer success - and/or relevant legal experience
The ability to understand legal contracts, negotiation positions, approval processes and commerical workflows
Strong project management and organisational skills: several implementations at different stages, held accurately, in a fast-paced delivery environment
Strong communication and interpersonal skills, with the confidence to lead scoping sessions, project updates and training for legal, commercial and operational stakeholders
Sound judgement - the ability to distinguish a genuine customer requirement from a product limitation, and both from an opportunity to recommend a better approach
A proactive, self-directed and accountable working style, with the analytical ability to turn ambiguity into a clear course of action
The ability to learn complex software quickly and apply that knowledge across different customer scenarios
Experience crafting effective prompts for AI systems, or a demonstrable ability to develop this capability quickly
Genuine interest in the intersection of legal services, enterprise software and emerging AI technologies
An undergraduate degree at 2:1 level, a GPA of 3.5 or above, or an equivalent qualification

Nice To Haves

An understanding of contract law and commercial agreements, or experience reviewing, negotiating or supporting the negotiation of contracts
Familiarity with contract lifecycle management, legal operations or legal technology
Experience implementing enterprise software within legal, procurement, compliance or commercial teams
Experience in a high-volume implementation, onboarding or professional-services environment

Responsibilities

Develop deep working knowledge of the Luminance platform - its core functionality, configuration options and principal use cases
Lead customer discovery sessions to understand objectives, contracting processes, user requirements and implementation priorities
Translate those requirements into clear, scalable configurations, in line with established implementation standards and best practice
Manage a portfolio of concurrent implementations against agreed timelines, milestones and delivery outcomes
Deliver training sessions to key customer user groups, adapting to different roles and levels of technical confidence
Explain platform functionality, behaviour, trade-offs and limitations clearly and credibly
Guide customers towards recommended best practice, constructively redirecting requests that would create unnecessary complexity or reduce long-term value
Identify and escalate risks, dependencies and gaps early, with clear recommendations for resolution
Work with Customer Success, Product and Support to resolve issues and deliver a cohesive customer experience
Capture recurring customer needs and repeatable patterns, and feed them back into the team’s playbooks and delivery processes