Legal Engineering Manager, Product Specialist

Harvey•Dallas, TX

15d•$315,000 - $385,000

About The Position

Harvey is hiring a Legal Engineering Manager, Product Specialist to lead and scale a high-performing team responsible for customer adoption, expansion, renewal, and long-term success across Harvey’s global customer base. The role is central to the post-sales organization and focuses on helping customers realize meaningful value from Harvey’s platform and expand their usage over time. The manager will oversee former practicing lawyers who advise customers on integrating Harvey into their workflows. This strategic, hands-on leadership role includes developing the team, shaping customer engagement strategy, partnering with Customer Success, Sales, Product, and Engineering, and directly supporting important customers. The manager will also build the systems, playbooks, and infrastructure needed to scale a high-quality post-sales function. Harvey describes itself as transforming legal and professional services through agentic AI, an enterprise-grade platform, and domain expertise. Its stated values are Decisiveness, Simplicity, and Job’s Not Finished.

Requirements

JD or equivalent legal qualification.
At least 5 years practicing law at a top-tier law firm (Vault 50 or equivalent) and/or in-house at a Fortune 500 company or leading technology company, with significant client-facing experience.
At least 4 years of direct people-management experience, including a demonstrated track record of building, leading, and developing high-performing teams.
Experience hiring, managing performance, and developing the careers of direct reports.
Strong executive presence and experience building relationships with senior stakeholders such as law firm partners, general counsel, C-suite or senior innovation team members, and legal operations leaders.
Deep understanding of legal workflows and the challenges faced by modern legal teams.
Demonstrated success in customer-facing roles, such as client advisory, customer success, legal technology, or innovation teams.
Ability to operate in a fast-paced, ambiguous environment and drive strategic initiatives as well as day-to-day execution.
Strong interest in AI and its potential to transform the legal industry.

Nice To Haves

Experience managing legal professionals; candidates with strong management records leading non-legal teams may also be considered if they have the specified legal background.
Experience working cross-functionally with Product and Engineering teams.

Responsibilities

Recruit, mentor, and manage a team of Legal Engineer – Product Specialists, setting expectations for customer engagement, legal credibility, and product expertise.
Coach team members through complex customer situations, provide actionable feedback, and support career development and performance excellence.
Drive the team’s impact on customer adoption, utilization, renewals, expansion, and customer outcomes.
Partner with Customer Success Managers and Account Executives to coordinate account strategies, deepen customer engagement, and demonstrate measurable value.
Guide customer engagement across implementation, onboarding, and ongoing enablement.
Ensure consistent, high-quality workshops, trainings, and hands-on agent-building sessions that help legal professionals integrate Harvey into workflows across practice areas and geographies.
Serve as a senior escalation point for strategic and complex customer accounts, building relationships with partners, general counsel, and other senior legal stakeholders.
Help resolve critical adoption challenges and reinforce Harvey’s value proposition with key customers.
Manage team capacity, account allocation, and coverage across the customer base.
Establish performance metrics tied to adoption, engagement, and customer health, and drive accountability through data-informed decision making.
Design and refine playbooks, onboarding frameworks, training programs, and best practices to support consistent and effective work at scale.
Partner with Legal Enablement and Product to improve materials and approaches.
Collaborate with Customer Success, Sales, Product, Engineering, and Applied Legal Research to align on customer needs and deliver cohesive solutions.
Translate insights from customer engagements into actionable improvements across teams.
Synthesize feedback from the team and customers to inform product development and advocate for features and workflows that improve legal use cases, usability, adoption, and impact.
Partner with Marketing and Enablement to develop customer-facing content, use-case materials, and thought leadership that reflect legal expertise and communicate value in a post-sales context.