Engineering Product Manager
About The Position
Cisco Cloud Control is a unified platform for agentic operations that brings Cisco’s networking, security, and observability portfolio together in one management experience. The product serves Managed Service Providers (MSPs) supporting enterprise and mid-market customers. The role collaborates with Cloud Control engineering and design, cross-portfolio product teams, commerce and licensing teams, partner sales leaders, and MSP executives. As Lead Product Manager for MSP & Partner Platforms, this role owns product direction, roadmap, and agentic AI strategy for Cisco Cloud Control’s MSP ecosystem. It defines the MSP operating paradigm; guides AI-enabled and autonomous workflows for multi-tenant operations; leads partner and executive engagement; owns multi-tenant platform and lifecycle requirements; champions API-first integrations and commercial workflows; and uses product telemetry to improve partner adoption, scalability, and operational efficiency.
Requirements
- Bachelor’s degree with 12+ years of related experience, Master’s degree with 8+ years of related experience, PhD with 5+ years of related experience, or equivalent related work experience.
- 8+ years of product management experience in B2B enterprise SaaS, cloud-managed platforms, or enterprise infrastructure.
- Applied experience building products, platform features, or multi-tenant architectures for MSPs, channel partners, or multi-customer service providers.
- Background working directly at or partnering closely with managed service providers, telecommunications carriers, or IT systems integrators.
Nice To Haves
- Experience developing AI-powered product capabilities, agentic workflows, conversational assistants, or LLM-based operational tooling.
- Technical fluency in APIs, multi-tenant SaaS isolation, identity federation (SSO, SAML, OIDC), granular RBAC, and cloud security architectures.
- Understanding of the MSP operating model, co-management, and integrations with ecosystem tools such as ConnectWise, Kaseya, and Datto.
- Experience defining usage-based billing, multi-tier partner licensing, and subscription entitlement management.
- Experience maintaining strategic relationships with customer or partner executives and driving decisions across matrixed engineering teams.
Responsibilities
- Own the product strategy for Managed Service Providers that remotely deploy, monitor, and manage IT, networking, and security operations across many customer tenant accounts.
- Define how generative AI and autonomous agentic workflows can automate multi-tenant policy deployment, cross-customer root-cause analysis, anomaly detection, and ticket remediation.
- Maintain relationships with MSP C-suite and technical leaders, including leading roadmap reviews, early access beta programs, and executive advisory sessions with Cisco partner sales.
- Own platform requirements for multi-tenant organization hierarchies, delegated administrator permissions, granular RBAC, co-management models, customer onboarding, and transfers.
- Champion API-first integrations with PSA and RMM platforms, and define usage-based billing, licensing, and entitlement workflows.
- Use product telemetry and data instrumentation to identify partner friction and improve partner scalability and operational efficiency.
Benefits
- Medical, dental, and vision insurance, subject to plan eligibility rules.
- 401(k) plan with Cisco matching contribution.
- Paid parental leave.
- Short- and long-term disability coverage.
- Basic life insurance.
- Cisco restricted stock unit grants may be available, subject to eligibility and vesting conditions.
- 10 paid holidays per full calendar year, plus a floating holiday for non-exempt employees.
- Paid birthday day off, paid year-end holiday shutdown, and four paid personal wellness days.
- Non-exempt employees receive 16 days of paid vacation per full calendar year, accrued for full-time employees.
- Exempt employees participate in a flexible vacation time off program with no defined usage limit, subject to availability and business limitations.
- 80 hours of sick time provided on hire and each January 1, with up to 80 unused hours carried forward.
- Additional paid time away may be requested for critical or emergency family issues.
- Optional 10 paid volunteer days per full calendar year.
- Annual bonuses for eligible non-sales roles, subject to Cisco policies.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
