Legal Engineer - Product Specialist

Harvey•San Francisco, CA

About The Position

At Harvey, the company is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise to reshape critical knowledge work. The company is scaling fast with over 1000 customers in 60+ countries and strong investor support, offering a significant opportunity for growth. The team is described as sharp, motivated, and committed, operating with intensity and taking ownership of problems from early thinking to long-term outcomes, staying close to customers to solve real problems with urgency and care. Harvey’s Legal Engineer - Product Specialists are experienced lawyers from top-tier firms who use their legal expertise to help customers integrate Harvey into their daily workflows, aiming to drive adoption, increase utilization, and support long-term expansion and renewal. They collaborate with Customer Success Managers and Account Executives on post-sales strategy, building consultative relationships with law firm partners, associates, innovation teams, and in-house counsel at private equity firms and Fortune 500 companies. These specialists act as trusted advisors on how Harvey’s AI solutions can enhance legal effectiveness and efficiency, using their legal training to uncover adoption barriers and develop tailored strategies, and communicating Harvey’s value through various sessions.

Requirements

JD or equivalent legal qualification.
At least 3 years of experience practicing law at a top-tier law firm (Vault 50 or equivalent), preferably with a corporate law or litigation focus.
Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
Outstanding presentation skills to both legal and executive audiences, whether impromptu on a whiteboard or using presentations and demos.
Strong understanding of legal processes and challenges faced by legal professionals.
Curiosity about AI’s potential to transform the legal industry.

Nice To Haves

Sales or customer-facing experience, including law firm business development and/or secondment, is a plus, as is experience directly managing law firm client matters and client relationships.

Responsibilities

Build trusted relationships with law firm and in-house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey’s AI into their daily practice.
Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize the value of Harvey’s platform.
Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement.
Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them.
Translate legal practice needs into actionable feedback for the product and engineering teams, helping to shape product development through a lawyer’s lens.
Monitor usage trends and identify at-risk accounts or untapped opportunities, working cross-functionally to re-engage users and showcase new or underutilized capabilities.
Contribute to customer-facing content (e.g., training materials, use case guides, FAQ resources) to ensure continued customer success across a range of practice areas.
Support the credibility and brand of Harvey as the leading AI platform for lawyers by delivering high-quality, domain-specific guidance that meets the expectations of top-tier legal professionals.