REMOTE Legal Customer Service Representative - Retainer Specialist

EVENING POST GROUP • Plantation, FL

7d • Remote

About The Position

This is a fully remote, work-from-home position. The Retainer Specialist guides potential clients through the representation forms process, ensuring we can easily proceed with their claims. Their goal is to obtain signatures so that we can represent the client. The monthly bonus for this role is strongly reliant on this goal. The work hours are Monday – Friday from 9:00 am to 6:00 pm, with one hour for lunch. Equipment is provided.

Requirements

• Must have a persuasive phone presence and have the ability to persuade the client to complete the representation forms.
• Must be tech savvy and must be able to explain to a non-tech savvy client how to electronically sign documents by text and email.
• Must have a friendly, professional telephone voice.
• Must be patient with clients.
• Must be a problem solver.
• Must be an independent worker.
• Must be able to handle a high call volume with back-to-back calls; hundreds of calls per day.
• Ability to function well in a high-paced and at times stressful environment.
• Proficiency with Microsoft Office Suite and general computer proficiency.
• Reliable and dependable attendance is essential.
• Must be able to work Monday through Friday from 9:00 am to 6:00 pm EST.
• High school diploma or equivalent.
• At least two years of high volume sales and/or call center experience required.
• Auto dialer experience is required.
• Must have a desk, chair and basic essentials to work from home.
• Must have a quiet work area without noise or distractions.
• Must have personal high speed internet service (Wi-Fi is not acceptable).
• Our minimum internet speed requirement is 100 download & 20 upload speed.
• Must be logged onto your work computer and able to answer calls during your normal work hours.
• Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV.

Nice To Haves

• Bilingual is preferred.

Responsibilities

• Answer calls on auto dialer from potential clients.
• Patiently explain the documents to the clients.
• Walk the clients through the process of how to electronically sign documents via text and email.
• Document the calls accordingly so that our phone system can dial the next call.
• Performs other related duties as assigned.

Benefits

• health, dental, and vision insurance
• company paid life insurance and disability insurance
• a 401(k) plan with an employer match
• paid time off after 90 days of employment
• ten company paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED