Remote Customer Service Representative
About The Position
This is a fully remote position for a Customer Service Representative. The role involves delivering the highest level of customer service experience by answering customer calls, assisting with account creation, uploading documents, answering general questions, engaging with customers over the phone and via online chat, helping customers manage their accounts, and verifying eligibility for coverages or reviewing healthcare options. A key aspect of the role is problem-solving, requiring the ability to find creative solutions and diagnose/assess/resolve consumer problems in a timely manner. Additionally, representatives are expected to become experts on the company, product, and policies, demonstrating flexibility with changing project updates, adhering to corporate values, and engaging in extensive self-study and training to pass required exams for certifications. Adherence to regulated communication guidelines and defined procedures is also crucial. Administrative duties include inputting customer information into a database and other assigned tasks.
Requirements
- After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service
- High level food service/retail required.
- RECENT work history - no large gaps in their tenure or recent history.
- Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
Nice To Haves
- Customer service
- Call center
- inbound calls
- health care
- Insurance
- customer support
- microsoft office
Responsibilities
- Answer customer calls
- Reset Passwords
- Assist with creating accounts
- Uploading documents
- Answering general questions
- Engage with customers over the phone and reply to online chat inquiries
- Help customers manage their accounts
- Verify eligibility for coverages/review healthcare options etc.
- Find creative solutions to any, and all, consumer problems that arise
- Diagnose, assess, and resolve problems or issues in a timely manner
- Display flexibility and willingness to accept constantly changing project/program updates
- Demonstrate corporate values on a consistent basis
- Adhere to regulated guidelines for communications via all channels
- Interpret and follow defined procedures and policies
- Input customer information into a database
- Various administrative duties as assigned
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
