Remote Customer Service Representative

TEKsystems • Remote, OR

1d • $17 - $17 • Remote

About The Position

Deliver the highest level of customer service experience by answering customer calls, resetting passwords, assisting with creating accounts, uploading documents, and answering general questions. Engage with customers over the phone and reply to online chat inquiries, help customers manage their accounts, and verify eligibility for coverages/review healthcare options. Problem-solve by finding creative solutions to consumer problems, and diagnosing, assessing, and resolving issues in a timely manner. Be an expert on the company, product, and policies, displaying flexibility and willingness to accept constantly changing project/program updates. Demonstrate corporate values on a consistent basis. Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams. Adhere to regulated guidelines for communications via all channels, and interpret and follow defined procedures and policies. Perform administrative duties such as inputting customer information into a database and various other assigned administrative tasks.

Requirements

• Must speak Spanish and English fluently
• Extensive self-study, training, and testing are required
• Eligibility to proceed through training and certifications are dependent upon passing required exams

Nice To Haves

• Entry Level experience

Responsibilities

• Answer customer calls
• Reset Passwords
• Assist with creating accounts
• Uploading documents
• Answering general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages/review healthcare options
• Find creative solutions to any, and all, consumer problems that arise
• Diagnose, assess, and resolve problems or issues in a timely manner
• Display flexibility and willingness to accept constantly changing project/program updates
• Demonstrate corporate values on a consistent basis
• Adhere to regulated guidelines for communications via all channels
• Interpret and follow defined procedures and policies
• Input customer information into a database
• Various administrative duties as assigned

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed