Legal Collections Representative - Toronto, ON (Hybrid)

Transworld Systems Inc. • Toronto, ON

9d • Hybrid

About The Position

We are seeking a motivated and detail-oriented Legal Collector to join our team. The ideal candidate will be responsible for managing delinquent accounts, coordinating legal collection efforts, and maintaining compliance with all applicable laws and regulations. Training for this role is conducted onsite at our Scarborough office - Hybrid work is available upon the completion of onsite training. Agents working a hybrid schedule may be required to return to fully on-site work if remote performance does not meet established standards or expectations.

Requirements

• Previous collections, legal collections, or litigation support experience preferred.
• Strong negotiation, communication, and problem-solving skills.
• Ability to manage multiple accounts and deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and collection management software.
• Knowledge of debt collection laws and legal processes is a plus.
• Various shifts are offered depending on the department evening shift for all departments availibility required
• High speed internet with ethernet cord connection (our system is not compatible with WIFI)
• Smart Phone with Microsoft Authenticator app to connect to VPN
• TSICA

Responsibilities

• Manage a portfolio of delinquent accounts and pursue collection efforts.
• Review accounts for legal action and coordinate with attorneys, and third-party agencies.
• Negotiate payment arrangements and settlements with customers.
• Prepare and maintain accurate documentation, case notes, and legal records.
• Monitor judgments, garnishments, and bankruptcy filings.
• Ensure compliance with Collections and Debt Settlement Services Act, Provincial and Federal regulations, and company policies.
• Research and locate customers using skip-tracing tools and public records.
• Meet collection goals while maintaining professionalism and customer service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed