Leaves Administration Specialist - Bilingual

Lockton•Plano, TX

About The Position

Due to our success and increased business opportunities, we are looking for a Leave Administration Specialist to provide excellent customer service to employees with regards to all aspects of absence management. This position is a subject matter expert regarding all types of employee leaves of absence, including Short Term Disability, FMLA, Long Term Disability, Unpaid leaves, etc. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.

Requirements

BILINGUAL REQUIRED - Spanish Speaking
A Bachelor’s Degree is required
Knowledge of FMLA, State Leave regulations and requirements and ADA is required
Must have a strong disposition toward customer service and proven aptitude for computer-based leave transaction processing
Legal right to work in the United States

Nice To Haves

Four or more years of professional experience in absence management is preferred
Customer Service experience is preferred
Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite

Responsibilities

Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service
Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies
Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leaves
Provide employees/managers with information and assistance regarding potential leaves
Produce and track all required documentation
Assess, adjudicate, and track all FMLA claims and available time
Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves
Update employee records in the HR/Payroll system as appropriate
Escalate issues to the proper management resource as appropriate
Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements
Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management
Consult with clients on best practices and policy reviews for compliance
Support new client onboarding process
Assist with client projects as needed