Bilingual Group Administration Service Representative

THE EMPIRE LIFE INS. CO• Remote, CA,

1d•CA$50,880 - CA$75,260•Hybrid

About The Position

Empire Life is looking to hire a Group Administration Service Representative to join our Group Operations team! We are actively seeking candidates to fill a current, open position. This role offers impactful work on meaningful projects that positively affect customers, the company, and society. It provides an opportunity to grow skills and directly contribute to the business unit. The position requires delivering personal, accurate, professional, and courteous service and resolution to customers.

Requirements

Bilingualism (English/French) is required
Post-secondary education in business administration or related discipline
Attention to detail/accuracy in a high transactional environment
Strong active listening skills
Ability to navigate multiple systems
Ability to work independently and as a team member
Well-developed verbal and written communication and customer service skills
If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Nice To Haves

3+ years experience in the insurance/financial services industry is an asset
Knowledge of group benefit contracts, products, procedures and regulatory and compliance is an asset
Mathematical skills and experience with account reconciliation or payroll calculations is an asset
Working towards ACS and GBA is an asset

Responsibilities

Provide prompt and courteous resolution of enquiries from both internal and external sources; utilize industry knowledge, standards and internal processes to provide solutions; escalate issues that fall outside of defined parameters.
Prepare a variety of reports to validate financial and administrative data; communicate with customers, distribution partners and sales teams to ensure data is correct and contractual obligations are being met; take corrective action in a timely manner to ensure accurate management reporting and communicate changes to internal and external stakeholders.
Review and validate data to ensure it is accurate and complete; request outstanding requirements and validate key information from plan administrators to ensure eligibility of coverage; ensure requirements are received and input at both the certificate and group level; confirm with key stakeholders that changes have been updated.
Document exceptions and escalations with appropriate details in the certificate file to ensure that internal stakeholders are aware of exceptional circumstances.

Benefits

Hybrid work model
Competitive salaries with annual pay increases
Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.
Competitive uncapped commission, for sales positions
A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account
Flexible work arrangements and an annual allotment of personal health days.
Four weeks annual vacation from hire date
A defined contribution pension plan with generous employer matching
Top up programs for parental leave and compassionate leave
Employer-sponsored wellness and recognition programs
A cash employee referral program