ADMINISTRATION - Customer Service Representative
NearU, and Affiliate Regional HVAC Branches•Parkersburg, WV
About The Position
Be the Friendly Voice of Grogg's Home Services. At Grogg's Home Services, great service starts the moment a customer reaches out. We’re looking for a Customer Service Representative who enjoys helping people, solving problems, and keeping things organized in a fast-paced environment. If you’re someone who thrives on delivering excellent customer experiences and being part of a supportive team, this could be the perfect role for you.
Requirements
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable using computer systems and scheduling software
- Positive attitude and team-oriented mindset
- Problem-solving skills and attention to detail
Nice To Haves
- Previous customer service or call center experience preferred
- Experience in home services (HVAC, plumbing, electrical) is a plus but not required
Responsibilities
- Answer incoming customer calls and respond to inquiries professionally
- Schedule service, maintenance, and installation appointments
- Dispatch and coordinate technicians to meet customer needs
- Provide clear communication to customers regarding appointments and services
- Enter and update customer information in the scheduling system
- Assist with follow-ups, confirmations, and service reminders
- Support technicians and office staff to ensure smooth daily operations
- Deliver a positive, professional experience with every customer interaction
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
