Leaves Administration Coordinator

Acrisure•Grand Rapids, MI

6d•Onsite

About The Position

The Leaves Administration Coordinator provides operational and administrative support for the employee leave-of-absence process. The role manages intake, tracks documentation, and handles basic employee communications, ensuring cases are logged and routed to the appropriate team members for eligibility review and case management. The coordinator supports employee leaves across the company and helps provide smooth, timely, and compliant experiences, with empathy, strong organization, and attention to detail.

Requirements

Ability to organize and manage multiple priorities effectively in a fast-paced, customer-focused environment.
Excellent interpersonal, written, and verbal communication skills.
Excellent problem-solving, analytical, and decision-making skills, with the ability to drive process improvements and automation.
Proficiency in Microsoft 365 software, including Word, Excel, and PowerPoint.
Ability to interact positively with all levels.
Ability to work independently and contribute to a collaborative environment, as well as provide and take direction.
High level of discretion and confidentiality.
Ability to influence others.
Excellent customer service skills.
Demonstrated organization, attention to detail, and ability to produce accurate, quality work.
May occasionally require extended hours to meet business needs.
Bachelor’s degree in Human Resources, Accounting, or a related field, or a recognized equivalent in education and experience, required.
Minimum of 2 years of experience in HR, benefits, customer service, or operations required.

Nice To Haves

Multi-state experience preferred.
Workday experience is a plus.

Responsibilities

Assist with intake and tracking of employee leave requests, including medical, personal, and family leaves.
Support the development of team processes and procedures and the use of technology resources.
Process documentation according to compliance deadlines and respond to initial employee inquiries.
Enter and update leave records in Workday and internal tracking tools.
Audit data entries for accuracy and flag inconsistencies.
Assist with return-to-work logistics and employee outreach.
Partner with the HR team to escalate complex leave, ADA, or compliance scenarios.
Maintain secure and compliant documentation practices.
Learn and apply foundational leave-related regulations, including FMLA and ADA.