Leaves Administration Coordinator

Acrisure•Grand Rapids, MI

7d•Onsite

About The Position

The Leaves Coordinator provides operational and administrative support for the leave of absence process. The role manages intake, tracks documentation, and handles basic employee communications. It ensures cases are logged and routed to the appropriate team members for eligibility review and case management, supporting smooth, timely, and compliant employee leave experiences. The ideal candidate is empathetic toward employees facing difficult situations, highly organized, and attentive to detail.

Requirements

Ability to organize and manage multiple priorities effectively in a fast-paced, customer-focused environment.
Excellent interpersonal, written, and verbal communication skills.
Excellent problem-solving, analytical, and decision-making skills, with the ability to drive process improvements and automation.
Proficiency in Microsoft 365 software, including Word, Excel, and PowerPoint.
Ability to interact positively with all levels.
Ability to work independently, contribute to a collaborative environment, and provide and take direction.
High level of discretion and confidentiality.
Ability to influence others.
Excellent customer service skills.
Demonstrated organization, attention to detail, and ability to produce accurate, quality work.
Bachelor’s degree in Human Resources, Accounting, or a related field, or recognized equivalent in education and experience.
Minimum of 2 years of experience in HR, benefits, customer service, or operations.

Nice To Haves

Multi-state experience.
Workday experience.

Responsibilities

Assist with intake and tracking of employee leave requests, including medical, personal, and family leaves.
Support the development of team processes and procedures and the use of technology resources.
Process documentation according to compliance deadlines and respond to initial employee inquiries.
Enter and update leave records in Workday and internal tracking tools.
Audit data entries for accuracy and flag inconsistencies.
Assist with return-to-work logistics and employee outreach.
Partner with the HR team to escalate complex leave, ADA, or compliance scenarios.
Maintain secure and compliant documentation practices.
Learn and apply foundational leave-related regulations, including FMLA and ADA.