Leave Support Specialist

Lockton•Bolingbrook, IL

22h•$30 - $32•Onsite

About The Position

BCInsourcing, a Lockton Company, is a benefit communication firm headquartered in Kansas City that provides customized benefit communication and administrative services to employees across the United States. This position supports Ulta Beauty’s leave and accommodation program and works closely with its HR department, employees, leave partners, disability carriers, and internal teams. It is onsite Monday through Friday at Ulta Beauty’s Corporate Office in Bolingbrook, Illinois. The specialist administers leave-of-absence and return-to-work requests, supports leave and disability claims, audits leave data, and maintains accurate records and reporting. The role requires a detailed understanding of the client’s leave program and applicable federal, state, and local requirements. The specialist responds to inquiries, investigates and resolves concerns, and follows client processes for leave and workplace accommodation requests. Matters requiring a decision or posing potential risk are escalated to Leave Managers or Legal Services. The position requires at least two years of direct leave-of-absence experience and advanced Excel skills, including VLOOKUPs, PivotTables, and macros. Regular attendance is required, and hours may fluctuate during open enrollment or special projects, including extended hours, evenings, and weekends.

Requirements

At least two years of direct leave-of-absence experience; the posting also specifies a minimum of two years of leaves and accommodations administration experience.
Advanced Excel skills, including VLOOKUPs, PivotTables, and macros.
Advanced education or an equivalent combination of education and relevant professional work experience.
Knowledge of federal and state job protections, including FMLA, ADA, and state leave laws.
Advanced proficiency in MS Office Suite and technical proficiency in Excel.
Articulate verbal and written communication skills and the ability to interact effectively with associates at all organizational levels.
Ability to listen to and acknowledge employee sentiment and explain alternative points of view.
Professional experience demonstrating teamwork, multitasking, and effectiveness in a fast-moving and changing environment.
High discretion and judgment, particularly when handling confidential matters.
Self-motivation and a results-driven approach.
Ability to work onsite Monday through Friday at Ulta Beauty’s Corporate Office in Bolingbrook, Illinois.
Regular attendance; hours may fluctuate during open enrollment and special projects, including extended hours, evenings, and weekends.

Nice To Haves

Bachelor’s degree or equivalent combination of more than five years of education, professional training, or hands-on leave management experience.
Former experience in a people success (HR) field.

Responsibilities

Evaluate and recommend improvements to leave-of-absence workflows based on client needs.
Process leave-of-absence and return-to-work requests throughout their life cycle, and perform related administrative duties.
Audit leave data and provide leave and disability claim support as needed.
Partner with client HR to create and maintain documentation and use advanced Excel tools to track and extract leave reporting details.
Develop in-depth working knowledge of the client’s leave program; respond to employee and leave partner inquiries promptly and investigate and resolve leave-related concerns.
Act as a liaison among the client’s HR department, employees, and disability carriers.
Collaborate with the internal team to improve the leave process and manage hundreds of active requests.
Lead the Leave of Absence Center of Excellence in ensuring compliance with federal, state, and company-provided job protections.
Follow the client’s trained processes, documentation, templates, and resources when initiating the interactive process for leave and workplace accommodation requests; escalate requests requiring decisions outside the trained process.
Guide and partner with employees on leave and accommodation matters, collaborating with Leave Managers or Legal Services to assess risk and immediately escalating cases that may result in adverse employment action or undue accommodation burdens.
Partner with the leave vendor to support accurate and timely processing and notification of FMLA and Short-Term Disability claims.
Maintain leave data integrity across leave databases, including documenting accommodations and inactive status entries.
Generate and summarize reporting details in accessible language for specific audiences.
Maintain current knowledge of applicable leave and accommodation laws, including FMLA, ADA, PFML, and state and local laws.
Maintain regular attendance; accommodate fluctuating hours during open enrollment and special projects, which may include extended hours, evenings, and weekends.
Perform other tasks as assigned.

Benefits

Paid training and ongoing professional development.
Company-provided equipment.
Comprehensive medical, dental, and vision coverage, including a wellness program.
Additional voluntary benefit options.
Benefits described as 100% employer-paid.
401(k) retirement plan with company match.
Pet insurance.
Immediate vacation accrual.
Paid holidays effective upon hire, including 11 company-observed holidays, 2 floating holidays, 2 personal days, and 2 volunteer days.
Employee referral bonus program.