Leave Support Specialist

WVU Medicine • Home Work - Monongalia County WV (Local), WV

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About The Position

The Leave Support Specialist is an individual contributor supporting WVU Health System’s Leave of Absence and Accommodation programs. The role provides employees and managers with guidance on leave program policies and procedures and facilitates leave- and time-off-related transactions. The specialist handles service requests escalated by the Tier 1 Customer Service team and supports leave and disability case management to promote efficiency and clear communication.

The position reviews leave claims for eligibility, manages cases and related communications, maintains accurate records, and helps employees and managers understand leave processes. It also supports ongoing improvements to leave administration. The position is scheduled for 40 hours per week and is non-exempt.

Requirements

• High school diploma or equivalent and three years of administrative or customer service experience, including at least one year working with Leave of Absence programs, including Time Off, Short-Term Disability, and FMLA; or an associate’s degree in human resources, business administration, or a related field and two years of administrative or customer service experience, including at least one year working with those programs; or a bachelor’s degree in human resources, business administration, or a related field and one year of administrative or customer service experience related to those programs.
• Strong verbal and written communication skills to interact diplomatically and tactfully with diverse groups; effective interpersonal skills; and strong attention to detail.
• Familiarity with HR policies and procedures.
• Proficiency with MS Office and ability to use search and knowledge-base tools to find relevant information.
• Effective problem-solving and troubleshooting skills.
• Ability to consider multiple variables when determining the appropriate course of action.
• Good judgment when handling sensitive and confidential information and situations.
• Ability to work in a fast-paced, high-demand environment while balancing multiple priorities and to build and maintain effective working relationships.
• Strong attention to detail and accuracy.

Nice To Haves

• Experience with Workday, Kronos, or Absence Tracker.

Responsibilities

• Review new leave-of-absence claims for eligibility; send notifications; determine whether requests are new claims or extensions; and use case-management functions, including notes, tasks, and corrections to personal or employment information when needed.
• Track, investigate, update, and close cases in the case-management tool, and respond to emails within established service-level agreement timelines.
• Guide managers and employees in understanding leave policies, procedures, forms, and processes.
• Apply company policies, documented procedures, and reference materials to resolve employee inquiries accurately using sound judgment.
• Coordinate with team members to communicate and resolve employee issues.
• Support employees and others who are starting or asking about leaves of absence, including making outbound callbacks as required.
• Support leave administration by sending reminders about paperwork deadlines, return-to-work requirements, and leave closures.
• Maintain data and document records for compliance and accountability.
• Identify opportunities to improve leave-of-absence administrative processes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED