Leave Specialist (Remote)

Aeroflow Health•Asheville, NC

3d•Remote

About The Position

The Leave Specialist is part of Aeroflow Health’s Human Resources Operations team, which supports employee relations for more than 1,000 employees across more than 30 states. Reporting to the HR Operations Manager, this role administers employee leave programs and related HR and administrative functions, with a focus on supporting Aeroflow’s mission and providing service to coworkers and customers. The specialist evaluates leave and accommodation requests under applicable federal, state, and local laws; makes eligibility and approval or denial determinations; and independently manages complex cases involving overlapping laws. The role serves as a primary resource for employees and managers, coordinates leave accommodations and return-to-work plans, maintains case records, and works with internal teams and third-party administrators where applicable. It also supports compliance, reporting, analytics, and process or policy improvements.

Requirements

Bachelor’s degree in Human Resources, Business Administration, a related field, or equivalent experience.
At least 5 years of human resources experience directly administering employee leave programs, including FMLA and ADA, with responsibility for eligibility determinations and case outcomes.
Strong knowledge of federal and state employment and leave laws, such as FMLA, ADA, CFRA, and PFL.
Experience handling complex leave cases involving overlapping leave and employment laws, such as FMLA and ADA or PWFA.
Experience independently approving, denying, and managing leave cases without relying on a third-party administrator to make determinations.
Experience with leave case management systems and HRIS platforms, such as UKG.
Experience managing a high volume of cases for a largely remote workforce across multiple states.
Exceptional organizational skills and attention to detail.
Strong interpersonal skills and the ability to handle sensitive situations with discretion and empathy.
Ability to manage multiple cases simultaneously and meet deadlines in a fast-paced environment.
Strong written and verbal communication skills.
Ability to organize varied tasks, manage time, prioritize responsibilities, think critically, solve problems, implement solutions, complete projects, and adapt to changing priorities.

Nice To Haves

Relevant certifications, such as SHRM-SCP or PHR.

Responsibilities

Determine eligibility and approve or deny employee leave and accommodation requests by evaluating applicable federal, state, and local laws.
Assess complex and overlapping leave scenarios to determine leave designation, duration, and compliance requirements.
Administer FMLA, ADA, PWFA, personal, parental, military, and state-specific leave programs.
Serve as the primary point of contact for employees and managers regarding leave policies, eligibility, and processes.
Process leave requests, track leave usage, and maintain accurate documentation in HRIS or leave management systems.
Partner with employees, managers, HR business partners, and HR leadership to facilitate accommodations and return-to-work plans.
Ensure compliance with applicable laws, regulations, and internal policies, including FMLA, ADA, HIPAA, PWFA, and state regulations.
Coordinate with payroll, benefits, and other internal teams to ensure benefit continuation and compensation during leave.
Analyze leave utilization and internal processes to identify opportunities to improve employee support and process efficiency.
Manage communications with third-party leave administrators when applicable, while retaining internal ownership of determinations, compliance decisions, and case resolution.
Prepare and distribute required notices and documentation within required timeframes.
Stay current on changes to leave-related laws and recommend process or policy updates.
Prepare ongoing and ad hoc reporting and analytics related to leave trends and utilization.
Support reporting and documentation questions for internal use and compliance audits.
Maintain knowledge of and comply with applicable laws, regulations, and policies; maintain HIPAA and patient confidentiality.
Maintain regular and reliable attendance as assigned by the schedule.
Perform other assigned duties.

Benefits

Competitive pay.
Health plans with FSA or HSA options.
Dental insurance.
Vision insurance.
Optional life insurance.
401(k) with company match.
12 weeks of parental leave for birthing parents and 4 weeks for non-birthing parents.
Additional parental benefits, including fertility stipends, free diapers, and a breast pump.
Paid holidays.
PTO accrual from day one.
Employee Assistance Programs.