Leave Specialist (Remote)

Aeroflow Career•Asheville, NC

2d•Remote

About The Position

The Leave Specialist is part of Aeroflow Health’s Human Resources Operations team, which supports employee relations for more than 1,000 employees across more than 30 states. Reporting to the HR Operations Manager, this role administers employee leave and accommodation programs and provides HR and administrative support with a focus on compliance and service to employees and customers. The specialist independently evaluates leave and accommodation requests, including complex cases involving overlapping federal, state, and local laws. The role serves as a primary resource for employees and managers, coordinates with internal teams and third-party administrators where applicable, maintains case documentation and reporting, and helps improve leave processes and policies. The position is fully remote.

Requirements

Bachelor’s degree in Human Resources, Business Administration, a related field, or equivalent experience.
At least 5 years of human resources experience directly administering employee leave programs, including FMLA and ADA, with responsibility for eligibility determinations and case outcomes.
Strong knowledge of federal and state employment and leave laws, such as FMLA, ADA, CFRA, and PFL.
Experience handling complex leave cases involving overlapping laws, such as FMLA and ADA or PWFA.
Experience independently approving, denying, and managing leave cases without relying on a third-party administrator to make determinations.
Experience with leave case management systems and HRIS platforms, such as UKG.
Experience managing a high volume of cases for a largely remote, multi-state workforce.
Strong organizational skills and attention to detail.
Strong interpersonal skills and ability to handle sensitive situations with discretion and empathy.
Ability to manage multiple cases simultaneously and meet deadlines in a fast-paced environment.
Strong written and verbal communication skills.
Ability to organize tasks, manage time, and prioritize responsibilities.
Ability to communicate professionally and effectively with employees at all levels, including C-level executives and external partners.
Ability to think critically and independently, analyze and solve problems, and implement solutions.
Ability to adapt and change course quickly while remaining organized.

Nice To Haves

Relevant certifications, such as SHRM-SCP or PHR.

Responsibilities

Determine eligibility and approve or deny employee leave and accommodation requests by evaluating applicable federal, state, and local laws.
Assess complex and overlapping leave scenarios to determine leave designation, duration, and compliance requirements.
Administer FMLA, ADA, PWFA, personal, parental, military, and state-specific leave programs.
Serve as the primary point of contact for employees and managers regarding leave policies, eligibility, and processes.
Process leave requests, track leave usage, and maintain accurate documentation in HRIS or leave management systems.
Partner with employees, managers, HR business partners, and HR leadership to facilitate accommodations and return-to-work plans.
Ensure compliance with applicable laws and internal policies, including FMLA, ADA, HIPAA, PWFA, and state regulations.
Coordinate with payroll, benefits, and other internal teams regarding benefit continuation and compensation during leave.
Analyze leave utilization and processes to identify opportunities to improve employee support and process efficiency.
Manage communication with third-party leave administrators when applicable, while retaining internal ownership of determinations, compliance decisions, and case resolution.
Prepare and distribute required notices and documentation within required timeframes.
Stay current on leave-related legal changes and recommend process or policy updates.
Prepare ongoing and ad hoc reporting and analytics on leave trends and utilization.
Support reporting and documentation questions for internal use and compliance audits.
Maintain knowledge of and comply with applicable laws, regulations, and policies.
Maintain HIPAA and patient confidentiality.
Maintain regular and reliable attendance according to the assigned schedule.
Perform other assigned job duties.

Benefits

Competitive pay.
Health plans with FSA or HSA options.
Dental insurance.
Vision insurance.
Optional life insurance.
401(k) with company match.
12 weeks of parental leave for birthing parents and 4 weeks for non-birthing parents.
Fertility stipends.
Free diapers.
Breast pump.
Paid holidays.
PTO accrual from day one.
Employee Assistance Programs.