Leave of Absence Coordinator

ABM•Sugar Land, TX

1d•Hybrid

About The Position

ABM is hiring a Leave of Absence Coordinator to play a critical role in supporting our team members during some of the most difficult and challenging times of their lives. This individual will effectively coordinate support for all leave of absence cases to include general administration, comprehensive case management, and program compliance with the Family and Medical Leave Act (FMLA) and all related policies and employment laws. This is a Hybrid Work Arrangement (in-office Mon-Thu) located at 14141 Southwest Freeway, Sugar Land, TX 77478.

Requirements

High school or equivalent education required
3+ years of experience managing cases and providing leave of absence and accommodation support to employees
Experience using case management systems, reviewing cases for eligibility, determining the appropriate leave or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan
Experience providing guidance to employees or managers on leave of absence, disability, accommodation, human resources, and benefits matters
Experience working multiple projects or cases independently and a demonstrated ability to prioritize, manage, and complete work/projects with tight deadlines
Understanding of FMLA, ADA, statutory leaves and disability processes, policies and laws
Technical aptitude and hands on experience with HR and case management systems
Proficient use of Microsoft Office applications
Ability to build strong relationships and influence others while working in a cross-functional environment
Excellent communication, presentation, and interpersonal skills, both verbal and in writing
Ability to thrive in a dynamic, growing environment with minimal direct supervision
Demonstrated sound judgment, critical thinking, and problem solving in activities requiring analysis, investigation, and planning
Strong time management and ownership of deliverables
Ability to work independently and with minimal direct supervision

Nice To Haves

Bachelor’s degree from an accredited university preferred
Completion of specialized certification or training on FMLA/leave administration or accommodations is a plus
Oracle HCM and ServiceNow preferred

Responsibilities

Serve as the point of contact for assigned leave cases, providing holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws, and benefit plans as defined by ABM and union CBAs
Support high volume caseload, providing a frustration-free experience for team members with an assessment of their request and providing guidance on the process, roles and responsibilities, and timelines
Initiate and respond to incoming and outbound calls, emails, and system notifications about leave and disability events, benefits, and options available to team members
Leverage duration guidelines, best practice tools, ABM resources, and laws and regulations to support oversight of a leave event and ensure compliance as appropriate
Critically assess and adjust the case management plan to a team member’s changing needs, including responding to issues and removing barriers that may arise before, during and after the leave event, and ensuring the right communication occurs
Educate managers and business partners on team member concerns and needs both verbally and in writing
Identify and solve problems that may arise, sometimes with limited information
Facilitate a smooth return to work process and ramp-back plan for team members returning to the workplace
Consult, coordinate and partner with vendors and cross-functional teams and systems as appropriate
Effectively utilize systems, tools, and resources to maintain complete and accurate records
Address sensitive situations and preserve confidentiality of team member information and files
Escalate issues to the proper management resource as appropriate
Maintain knowledge of applicable leave and accommodation laws including the FMLA, ADA/ADAAA, and CA state and local laws
Maintain established performance goals and metrics, and work to ensure the LOA team meets performance targets and complies with service level agreements
Collaborate with field to initiate interactive process when restrictions are received and ensure a satisfactory team member experience