Leave and Disability Claims Roles

Unum Group•Chattanooga, TN

4d•Hybrid

About The Position

Unum is hiring for various roles managing leave requests and disability claims, including Integrated Paid Leave Specialist, STD Benefits Specialist Trainee, Associate Life Event Specialist, and Eligibility Specialist. Candidates will be considered for available positions based on their qualifications. These roles help ensure compliance with leave laws and company policies while providing service to employees and employers. Each position includes a comprehensive training program. This is a main-campus-based position in Chattanooga, Tennessee; Columbia, South Carolina; or Portland, Maine. Employees are required to work in the office 3–5 days per week. The minimum starting hourly rate is $22.12–$24.04. The stated base salary range is $36,000–$68,000.

Requirements

Strong decision-making, analytical, and problem-solving abilities.
Ability to use independent judgment and think critically when making decisions.
Excellent interpersonal and communication skills, including by phone, email, and in writing.
Proficiency with Windows and basic computer skills, including Word, Excel, and Access.
Detail-oriented, with strong organizational skills.
Ability to work in a fast-paced environment while managing multiple tasks and priorities.
Ability to make fair decisions quickly and efficiently.
Self-motivated, with the ability to work independently and as part of a team.

Nice To Haves

A four-year degree or relevant experience.
Experience in medical, disability claims, or leave management.

Responsibilities

Handle leave, short-term disability, or paid leave claims efficiently and accurately.
Determine employee eligibility for leave types such as FMLA, PFML, and corporate-paid plans.
Apply knowledge of compliance and regulations to make fair decisions about eligibility and benefits.
Create communications that comply with federal, state, and company leave policies.
Review medical certifications and other documents, consulting internal teams as needed.
Stay updated on changes in leave laws and industry practices.
Maintain relationships with employer contacts, HR administrators, and employees.
Answer questions and promptly resolve issues for employees and employers.
Work with other departments to ensure smooth operations.
Meet accuracy, quality, and service standards when managing claims and leaves.
Process claims promptly and address inquiries quickly.