Leave and Accommodation Manager

Arctic Wolf • Remote - USA - Minnesota, MN

6d

About The Position

The Leave and Accommodation Administrator administers employee leave of absence, disability, and workplace accommodation programs across multiple countries and jurisdictions. The role provides guidance to employees, managers, People Business Partners, Payroll, Benefits, and external vendors on leave processes, eligibility, documentation, pay implications, accommodations, and return-to-work planning.

As part of the Global Benefits team, this position partners with third-party administrators, insurance carriers, accommodation vendors, payroll teams, and internal stakeholders to ensure timely, accurate, compliant, and employee-focused program administration. The role also uses technology, reporting, and AI-enabled tools to improve operational efficiency, employee communications, and the employee experience throughout the leave lifecycle.

Requirements

• Bachelor's degree in Human Resources, Business, or a related discipline, or an equivalent combination of education and experience.
• At least 5 years of experience administering leave of absence, disability, accommodation, or related HR programs in the United States and Canada.
• Experience administering leave and accommodation programs in a multi-jurisdictional environment.
• Working knowledge of global leave, disability, accommodation, and return-to-work practices.
• Experience using HR technology platforms and Microsoft Office applications.
• Expertise administering leave, disability, and workplace accommodation programs in compliance with applicable laws, regulations, and company policies.
• Ability to manage employee cases from intake through return to work while balancing employee experience, operational requirements, and regulatory obligations.
• Strong communication and relationship-building skills for partnering with employees, managers, HR, Payroll, Benefits, vendors, and other stakeholders.
• Strong organizational and case management skills, including managing multiple priorities, maintaining accurate documentation, and meeting deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills, including assessing complex situations, identifying risks, and recommending practical solutions.
• High attention to detail and commitment to data integrity in leave records, reporting, and case documentation.
• Ability to identify process-improvement opportunities and use technology and AI-enabled tools to enhance efficiency, communications, and service delivery.
• Sound judgment, discretion, and professionalism when handling sensitive and confidential employee information.
• Global mindset and ability to navigate varying leave, disability, and accommodation practices across multiple countries and jurisdictions.

Nice To Haves

• Experience supporting international global leave programs in the United States, Canada, EMEA, APAC, or LATAM.
• Experience with Workday, ServiceNow, or similar HRIS and case management platforms.
• Familiarity with disability management, workplace accommodations, and interactive process administration.
• Experience developing reports, dashboards, and leave-related metrics.
• Experience using AI tools such as Microsoft Copilot, ChatGPT, Claude, or other generative AI solutions to improve operational efficiency, reporting, process documentation, and employee communications.
• CEBS, SHRM-CP, PHR, CHRP, or another relevant professional certification.

Responsibilities

• Administer medical, parental, family care, disability, military, statutory, and personal leave programs across multiple countries.
• Serve as a primary contact for employees and managers on leave processes, eligibility, documentation, pay impacts, and return-to-work expectations.
• Coordinate leave cases with third-party administrators, disability carriers, Payroll, HR partners, and other stakeholders.
• Manage leave intake, case tracking, documentation review, approvals, status updates, and case closure.
• Maintain accurate leave records, employee communications, and case documentation in HR systems and case management tools.
• Monitor leave timelines and ensure employee, manager, payroll, and vendor actions meet required deadlines.
• Support workplace accommodation processes and return-to-work planning with HR and relevant stakeholders.
• Ensure compliance with company policies and applicable leave, disability, accommodation, and employment requirements.
• Escalate complex leave, disability, accommodation, or compliance matters to senior team members as appropriate.
• Support audits, reporting, and leave-related metrics by maintaining accurate data and documentation.
• Identify opportunities to improve leave administration, employee communications, and operational efficiency.
• Support leave-related projects, system enhancements, and process-improvement initiatives.
• Partner with Benefits, Payroll, and HR to ensure accurate pay, benefit administration, and employee deductions throughout the leave lifecycle.

Benefits

• Equity for all employees.
• Flexible time off and paid volunteer days.
• 401(k) contribution and matching.
• Training and career development programs.
• Comprehensive private benefits plan, including medical, mental health, dental, disability, life and AD&D, and value-added services.
• Employee Assistance Program (EAP) with mental health services.
• Fertility support and paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level