Leave Administrator

U-Haul • Phoenix, AZ

3d • Onsite

About The Position

The HR Leave Administrator supports U.S. Team Members throughout the leave-of-absence process, from the initial request through return to work or case closure. Reporting to the Manager, Leave Administration, this role provides responsive, service-focused support, maintains accurate case information, and helps Team Members navigate leave. The position is based on-site at U-Haul's Midtown Campus Tower in Phoenix, Arizona, and is full-time. Regular hours are Monday through Friday; scheduling flexibility may be required to support Team Members and business needs.

Requirements

• Strong attention to detail and accurate recordkeeping skills.
• Ability to stay organized and manage multiple priorities and deadlines effectively.
• Strong written and verbal communication skills.
• Professional, supportive, and service-oriented approach when assisting Team Members and Leadership.
• Ability to work independently and collaborate effectively as part of a team.
• Initiative, solution-oriented thinking, and follow-through on commitments.
• Willingness to learn and apply administration policies and procedures.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Experience supporting team members in a fast-paced administrative or service-oriented environment.

Nice To Haves

• Experience in Human Resources, benefits, disability claims, health care administration, customer service, or case management.
• Experience with FMLA or other leave programs.
• Experience using an HRIS, ticketing, claims, or case-management system.

Responsibilities

• Administer assigned FMLA, medical, maternity, federal, state, military, personal, and other leave programs from initial requests through return to work or case closure.
• Review eligibility, medical certifications, supporting documentation, and leave balances; approve or deny requests according to applicable laws, policies, and procedures.
• Maintain ownership of assigned cases and ensure required information is complete, accurate, and communicated appropriately.
• Complete follow-up, documentation, communications, and system updates accurately and on time.
• Manage benefit premium payments and related communications while Team Members are on leave.
• Coordinate leave with the Company's disability insurance provider and Human Resources partners.
• Respond to requests and tickets within established service standards.
• Participate in shared team responsibilities, including phone queue coverage, workload coordination, and responding to leave-related inquiries from Team Members and Leadership.
• Stay informed about applicable leave requirements and program changes.
• Escalate complex or unusual situations when additional guidance or support is needed.
• Protect confidential medical and employment information.
• Assist with maintaining and updating leave standard operating procedures, notification letters, information packets, and other department resources.

Benefits

• Medical insurance
• Prescription drug plans
• Dental and vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• Indoor fitness gym at the Midtown Phoenix campus
• Get Fit Gym Reimbursement Program
• Registered Dietitian Program
• WeightWatchers®
• CVS Virtual Care
• U-Haul Kids Program
• 24-Hour Nurse Line
• Wellness Program
• Mindset App Reimbursement
• Pet Insurance and Wellness plans
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University®
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company-paid life insurance
• Voluntary life insurance options
• Short-Term and Long-Term Disability
• Critical Illness, Accident, and Hospital Indemnity plans
• Business and business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey’s SmartDollar® Financial Wellness Program
• U-Haul Federal Credit Union
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles, and more
• Community involvement and volunteer opportunities
• U-Haul Mothers Program (paid maternity leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed