Leave Administrator

U-Haul • Phoenix, AZ

4d • Onsite

About The Position

The HR Leave Administrator supports Team Members across the United States throughout the leave-of-absence process, from the initial request through return to work or case closure. Reporting to the Manager, Leave Administration, this role provides responsive, accurate, and service-focused support to help Team Members navigate leave. It is suited to an organized, detail-oriented candidate interested in building knowledge in leave administration.

The position is full-time and based on-site at U-Haul's Midtown Campus Tower in Phoenix, Arizona. Regular business hours are Monday through Friday, with scheduling flexibility potentially required to support Team Members and business needs. Applicants must be legally authorized to work in the United States and must not require employer sponsorship.

Requirements

• Strong attention to detail and accurate recordkeeping skills.
• Ability to stay organized and effectively manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Professional, supportive, and service-oriented approach when assisting Team Members and Leadership.
• Ability to work independently and collaborate effectively as part of a team.
• Initiative, solution-seeking, and follow-through on commitments.
• Willingness to learn and apply administration policies and procedures.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Experience supporting team members in a fast-paced administrative or service-oriented environment.
• Must be legally authorized to work in the United States and must not require employer sponsorship.

Nice To Haves

• Experience in Human Resources, benefits, disability claims, health care administration, customer service, or case management.
• Experience with FMLA or other leave programs.
• Experience using an HRIS, ticketing, claims, or case-management system.

Responsibilities

• Administer assigned FMLA, medical, maternity, federal, state, military, personal, and other leave programs from initial requests through return to work or case closure.
• Review eligibility, medical certifications, supporting documentation, and leave balances; approve or deny requests in accordance with applicable laws, policies, and procedures.
• Maintain ownership of assigned cases and ensure required information is complete, accurate, and communicated appropriately.
• Complete follow-up, documentation, communications, and system updates accurately and on time.
• Manage benefit premium payments and related communications while Team Members are on leave.
• Coordinate leave with the Company's disability insurance provider and Human Resources partners.
• Respond to requests and tickets within established service standards.
• Participate in shared team responsibilities, including phone queue coverage, workload coordination, and responding to leave-related inquiries from Team Members and Leadership.
• Stay informed about applicable leave requirements and program changes.
• Escalate complex or unusual situations when additional guidance or support is needed.
• Protect confidential medical and employment information.
• Help maintain and update leave standard operating procedures, notification letters, information packets, and other department resources.
• Provide responsive, resourceful, and compassionate support to Team Members and collaborate with the team to ensure consistent coverage.

Benefits

• Medical insurance
• Prescription drug plans
• Dental and vision plan with hearing care discounts
• Onsite medical clinic for Team Members and eligible family members
• Indoor fitness gym at the Midtown Phoenix campus
• Get Fit Gym Reimbursement Program
• Registered Dietitian Program
• WeightWatchers
• CVS Virtual Care
• U-Haul Kids Program
• 24-Hour Nurse Line
• Wellness Program, including Healthier You initiatives and challenges
• Mindset App Reimbursement
• Pet Insurance and Wellness plans
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company-paid life insurance
• Voluntary life insurance options
• Short-Term and Long-Term Disability
• Critical Illness, Accident, and Hospital Indemnity plans
• Business and business travel insurance
• MetLaw Legal Program
• MetLife Auto and Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey’s SmartDollar Financial Wellness Program
• U-Haul Federal Credit Union
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles, and more
• Community involvement and volunteer opportunities
• U-Haul Mothers Program (paid maternity leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed