Leasing Specialist - Northpointe

Avanath • Long Beach, CA

2d • $21 - $23 • Onsite

About The Position

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The role requires professionalism, positive engagement, exceptional customer service, and a collaborative approach to building relationships with residents, staff, vendor partners, regulatory contacts, and social services partners.

The Leasing Specialist handles prospect inquiries and tours, sales and applications, lease preparation, move-in coordination, resident communications, renewals, rent payments, administrative records, and resident retention activities. The position also supports community upkeep and events, coordinates service requests with the maintenance team, and follows company policies and applicable housing laws, including Fair Housing and the Americans with Disabilities Act.

This is an essential-staff position. Working conditions include frequent sitting and walking, repetitive computer and phone use, and occasional squatting, bending, twisting, pushing, and pulling. The role may involve walking on uneven ground or working at an elevated site.

Requirements

• At least 2 years of sales and/or customer relations experience.
• Passion for providing exceptional customer service.
• Ability to thrive in a fast-paced environment.
• Solid computer knowledge, including Windows, Word, Excel, internet, and email.
• Working knowledge of Yardi Voyager property management software.
• Flexible schedule that may include evenings and weekends.
• Ability to meet the physical demands described, including frequent sitting and walking, repetitive computer and phone use, and occasional squatting, bending, twisting, pushing, and pulling.

Nice To Haves

• Experience with low-income housing and tax credits.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Provide A+ customer service and greet and qualify prospective residents.
• Record telephone and in-person prospect visits on guest cards.
• Inspect models and market-ready apartments and communicate service needs to the Community Manager.
• Show the community and apartments, explain features and benefits, and work to close sales.
• Guide prospects through applications, collect deposits according to company procedures and Fair Housing requirements, and process applications for approval.
• Update availability reports and ensure apartments are ready for residents on agreed move-in dates.
• Follow up with prospects who have not leased and refer them to sister communities when appropriate.
• Obtain new resident signatures on required paperwork and orient new residents to the community.
• Assist with renewals by distributing and following up on renewal notices.
• Accept rental payments; prepare leases and paperwork; and accurately and promptly enter information into Yardi.
• Maintain current resident files, distribute company or community notices, and keep accurate monthly lease and renewal commission records.
• Assist the management team with other tasks and consistently implement community policies.
• Receive and respond to resident calls and visits, listening to requests, concerns, and comments.
• Complete maintenance service requests promptly, inform the maintenance team, and follow up with residents on completed requests daily.
• Answer resident questions about the community, repairs, rent, and rules, and follow up when unable to respond immediately.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to the community’s cleanliness and curb appeal.
• Assist in planning resident events and attend and host events as directed by the Community Manager.
• Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable laws.
• Under the direction of the Compliance department and Community Manager, maintain compliance files where applicable.

Benefits

• Health, dental, and vision benefits.
• 401(k).
• Personal time off.
• Paid holidays.
• Opportunities for career growth and promotion from within.
• Industry learning and development opportunities, including online training platforms, training classes, and one-on-one coaching.
• Flexible work schedules to accommodate employees’ varying needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed