Leasing Specialist - Northpointe

Avanath•Long Beach, CA

2d•Onsite

About The Position

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the Northpointe community. The role calls for professionalism, positive engagement, strong customer service, and an ability to build relationships with residents, staff, vendors, regulatory partners, and social services. The Leasing Specialist works collaboratively to support the community and organization, responds constructively to concerns, and helps residents and staff feel seen, heard, and valued. The position combines leasing and sales, administrative work, resident retention, and adherence to property-management requirements. It includes supporting prospective residents through the leasing process, preparing for move-ins, maintaining resident and compliance files, responding to resident requests, and helping sustain the community’s cleanliness, curb appeal, and sense of community. The incumbent is classified as essential staff and is expected to report to work and follow safety and business protocols.

Requirements

At least 2 years of sales and/or customer relations experience.
Passion for providing exceptional customer service.
Ability to thrive in a fast-paced environment.
Solid computer knowledge, including Windows, Word, Excel, internet, and email.
Working knowledge of Yardi Voyager property management software.
Ability to work a flexible schedule that may include evenings and weekends.
Ability to perform the listed physical and communication tasks, including frequent sitting and walking, repetitive computer, keyboard, mouse, and phone use, reading, writing, calculations, and verbal communication.
Ability to work at an elevated site and walk on uneven ground; occasional squatting, bending, twisting, pushing, and pulling may be required.

Nice To Haves

Low-income housing and tax credit experience.
Bilingual in English and Spanish.

Responsibilities

Provide A+ customer service and greet and qualify prospective residents.
Record telephone and in-person prospect visits on guest cards.
Inspect models and market-ready apartments and communicate related service needs to the Community Manager.
Present the community and apartments, explain features and benefits in relation to prospect needs, and close sales.
Help prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications for approval.
Ensure apartments are ready for residents to move in on the agreed date.
Follow up with prospects who did not lease and attempt to close the sale; refer prospects to sister communities when appropriate.
Obtain new resident signatures on required paperwork before move-in and orient new residents to the community.
Assist with monitoring renewals, distributing renewal notices, and following up on them.
Accept rental payments; prepare leases and related paperwork; and accurately and promptly enter information into Yardi.
Maintain current resident files and distribute company- or community-issued notices.
Maintain accurate monthly commission records for leases and renewals.
Assist the management team with other tasks as required and consistently implement community policies.
Receive resident calls and visits, listen to requests and concerns, answer questions, and follow up promptly when unable to respond immediately.
Complete maintenance service requests promptly, inform the maintenance team, and contact residents daily about completed service requests to confirm satisfactory handling.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute continually to community cleanliness and curb appeal.
Assist in planning resident events and attend and host events as directed by the Community Manager.
Conduct business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and other laws applicable to the apartment industry.
Under the direction of the Compliance department and Community Manager, manage compliance file maintenance where applicable.
Report to work as essential staff and adhere to safety and business protocols.