Part-Time Leasing Specialist

Balfour Beatty Communities • Richardson, TX

12d

About The Position

The Leasing Specialist provides marketing, sales, and customer service support to prospective residents and helps plan and execute a community marketing plan. The role coordinates the leasing process, manages leads and applications, and supports residents from initial contact through residency and move-out. It also promotes the community through outreach, marketing materials, websites, and social media, and helps maintain a positive resident experience and occupancy levels.

Requirements

• High school diploma or GED required.
• At least one year of experience in a customer service environment.
• Solid computer skills, including Microsoft Office.
• Solid customer service skills.
• Solid oral and written communication skills.
• Ability to multitask.
• Active and valid driver’s license.

Nice To Haves

• Associate degree in a business-related field or communications preferred.
• Leasing experience preferred.
• Experience with Entrata preferred.

Responsibilities

• Provide sales-focused, enthusiastic service to prospective and current customers across phone, email, and in-person interactions.
• Coordinate the leasing process and consistently manage and follow up on leads in Yardi.
• Screen and approve qualified applicants in accordance with company policies, Fair Housing regulations, and local laws.
• Organize leasing paperwork, enter applications into the property management system, and prepare leases, addenda, and move-in packages.
• Explain community amenities and help prospective residents identify a suitable home; invite qualified prospects to join the community.
• Open and close models, mini-models, and show units daily; inspect units before showings and freshen or clean them as needed.
• Assist in creating and executing the assigned community’s marketing plan, including network, outreach, and internal marketing to support at least 95% occupancy.
• Update marketing materials on ILS platforms and websites in coordination with the BBC Marketing Department.
• Create social media and communication content—including photography, videography, and written content—to engage consumers and depict the community lifestyle.
• Support a positive resident experience from initial contact through residency and move-out, and monitor customer service scores.
• Attend, participate in, and assist with LifeWorks events.
• Help new residents transition to the community and clearly explain the leasing and move-in process.
• Monitor unit availability and contact residents when units become available, following policies and procedures.
• Answer phones promptly and courteously, assist current residents, and follow up as applicable to ensure maintenance work orders are completed to residents’ satisfaction.
• Provide on-call coverage as needed for 24/7 coverage.

Benefits

• Discretionary bonuses
• Medical and dental insurance, beginning the first of the month following employment
• Health, flexible spending, and dependent care accounts
• Company-paid life insurance
• 401(k) plan with employer matching
• Paid time off including sick, floating holidays, vacation, and personal days
• Two volunteer days per year
• Company-paid short-term and long-term disability
• Parental leave

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED