Leasing Specialist - LIHTC

NRP Group•Mesquite, TX

6d•Onsite

About The Position

The Leasing Specialist at The NRP Group’s new LIHTC community, The Fielder, in Mesquite, Texas, works under the direction of the Community Manager and is responsible for maximizing occupancy. The role generates qualified traffic, networks within the local community, schedules appointments, secures rentals, promotes resident retention, and provides or coordinates exceptional customer service. The position combines leasing sales and marketing, administrative work, and resident service. The Leasing Specialist conducts tours and prospect follow-up, supports marketing and referral programs, and helps maintain knowledge of LIHTC requirements and file compliance. Administrative duties include move-in paperwork, rent and fee processing, file organization, and compliance with Fair Housing, tax compliance, and property occupancy requirements. The role also supports resident functions, property appearance, and service operations.

Requirements

High school diploma or equivalent.
One year of customer service or sales experience, or relevant education.
Strong computer skills and proficiency in Microsoft Office.
Reliable transportation for essential job functions.

Nice To Haves

College education preferred.
Tax Credit Specialist (TCS) accreditation preferred.
Yardi experience preferred.

Responsibilities

Conduct leasing activities, including responding to telephone inquiries, touring apartments and amenities, following up with prospects, and coordinating move-ins.
Perform telephone market surveys and physical shops of competitors.
Recommend strategies and programs for on-site marketing activity.
Develop and monitor merchant and neighborhood referral programs for move-in packets, newsletters, and resident retention.
Initiate sales outreach plans involving new development, community management, internal and external communication, and support.
Recommend programs and strategies to increase qualified traffic and closing ratios.
Maintain passing e-shop, phone shop, and physical shop scores, and maintain closing ratios in line with NRP policies and procedures.
Maintain working knowledge of the LIHTC program and help ensure file compliance.
Follow NRP prospect and resident follow-up procedures, including sales, service, request, and random follow-up.
Inspect apartments with new residents at move-in and complete necessary paperwork.
Support the Community Assistant with tracking renewals, lease expirations, and notices to vacate.
Collect, accurately process, and report application fees, security deposits, rents, and other fees.
Keep files, desk, and leasing area organized.
Comply with Fair Housing regulations, tax compliance regulations, and other laws relevant to property guidelines and occupancy standards.
Inspect market-ready units and models each morning and ensure models and mini-models are stocked with refreshments, have lights on, and are ready to show.
Occasionally assist at other properties and run errands to support the property as necessary.
Assist in planning resident functions.
Walk the property to assess curb appeal and overall appearance.
Assist with monitoring and directing service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
Provide excellent customer service and maintain a courteous, professional attitude toward customers.
Remain available for resident functions, community-affiliated events, and weekends.
Perform other duties as required.