Leasing Specialist - LIHTC Lease Up

The NRP Group LLC•Denton, TX

2d•Onsite

About The Position

The Leasing Specialist at NRP’s Arbor Ranch LIHTC lease-up community in Denton, Texas, works under the direction of the Community Manager. The role is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service. The position conducts leasing and marketing activities, supports prospect and resident follow-up, assists with move-ins and renewals, processes fees and deposits, and helps maintain property presentation and compliance. The Leasing Specialist must maintain working knowledge of the LIHTC program and help ensure file compliance. Availability for resident functions, community events, and weekends is required. The role may occasionally assist at other properties and run errands for the property.

Requirements

High school diploma or equivalent.
One year of customer service or sales experience, or relevant education.
Strong computer skills and proficiency in Microsoft Office.
Reliable transportation for essential job functions.
Availability for resident functions, community-affiliated events, and weekends.

Nice To Haves

College education preferred.
Tax Credit Specialist (TCS) accreditation preferred.
Yardi experience preferred.

Responsibilities

Conduct leasing activities, including responding to telephone inquiries, touring apartments and amenities, following up with prospects, and coordinating move-ins.
Perform telephone market surveys and physical competitor shops.
Recommend strategies and programs for on-site marketing activity.
Develop and monitor merchant and neighborhood referral programs for move-in packets, newsletters, and resident retention.
Initiate sales outreach plans related to new development, community management, internal and external communication, and support.
Recommend programs and strategies to increase qualified traffic and closing ratios.
Maintain passing e-shop, phone shop, and physical shop scores, and maintain closing ratios in line with NRP policies and procedures.
Maintain working knowledge of the LIHTC program and help ensure file compliance.
Follow NRP prospect and resident follow-up procedures for sales, service requests, and other follow-up.
Inspect apartments with new residents at move-in and complete required paperwork.
Support the Community Assistant with tracking renewals, lease expirations, and notices to vacate.
Collect, accurately process, and report application fees, security deposits, rents, and other fees.
Keep files, desk, and leasing area organized.
Comply with Fair Housing regulations, Tax Compliance regulations, applicable laws, property-specific guidelines, and occupancy standards.
Inspect market-ready units and models each morning and ensure models and mini-models are stocked with refreshments, lights on, and ready to show.
Occasionally assist at other properties and run errands as needed to support the property.
Assist in planning resident functions.
Walk the property to assess curb appeal and overall appearance.
Assist with monitoring and directing service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
Provide excellent customer service and maintain a courteous, professional attitude toward customers.
Remain available for resident functions, community-affiliated events, and weekends.
Perform other duties as required.